Victoria Smith
Hamilton,ON
Summary
Dynamic retail professional with strong leadership skills and extensive experience in store operations at Greenhouse. Proven track record in enhancing customer satisfaction through exceptional service and effective team management. Adept at cash handling and inventory monitoring, fostering a positive shopping environment that drives repeat business and loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Key Holder, Manager
Greenhouse
01.2023 - 01.2025
- Accepted and processed customer returns.
- Organized staff meetings regularly to discuss goals, progress updates, challenges faced during work hours.
- Maintained a visually appealing store environment, guaranteeing a positive shopping experience for customers.
- Managed daily operations efficiently, including opening and closing procedures, cash handling, and scheduling employees'' shifts.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Key Holder, Budtender
True North Cannabis
02.2020 - 04.2022
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Checked guests' photo identification for validity and age requirements.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
Education
High School -
St.Dominic High School
Bracebridge, ONSkills
- Store operations
- Team management
- Task delegation
- Employee scheduling
- Strong leadership
- Customer service
- Training and mentoring
- Customer service management
- Inventory monitoring
Languages
English
Full Professional
Certification
Cannabis license(Cannasell)
CPR certification
Smart Serve
Timeline
Key Holder, Manager
Greenhouse
01.2023 - 01.2025
Key Holder, Budtender
True North Cannabis
02.2020 - 04.2022
High School -
St.Dominic High School
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