Victoria Smith
Sydney,NS
Summary
Organized and dependable student with 9 years of social service experience. Passionate about advocating for children and youth in our community and ensuring their needs are being met. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Client Advocate
Arden Professional Client Care
01.2020 - Current
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
- Resolved complex issues, ensuring positive client care experience
- Developed comprehensive reports for management on status of client care and potential areas of improvement.
- Educated clients on available resources, guiding them through processes to achieve desired outcomes.
Youth Outreach Coordinator
Youth Peer Program, EPIC
09.2016 - 06.2019
- Developed culturally inclusive programs to foster sense of belonging for diverse youth populations.
- Facilitated workshops addressing relevant social issues, promoting healthy decision-making among participants.
- Managed program budgets effectively to maximize resources and support sustainability of initiatives.
- Recruited and trained 100+ volunteers to provide additional support during large-scale events and activities.
- Conducted assessments of program effectiveness, utilizing feedback to make data-driven improvements.
- Mentored 100+ at-risk youth individually, providing guidance on personal and academic challenges they faced.
- Created safe spaces where youths could openly discuss their concerns and express themselves freely.
- Provided leadership, guidance and support to staff members.
Child and Youth Program Assistant
Youth Peer Program, EPIC
09.2015 - 06.2019
- Enhanced 100+ children''s social skills by organizing group activities and promoting positive interactions.
- Fostered safe and nurturing environment for children to learn, play, and grow in both indoor and outdoor settings.
- Collaborated with colleagues to develop age-appropriate programs that met needs of diverse learners.
- Monitored children''s behavior and intervened when necessary, ensuring respectful learning atmosphere.
- Conducted regular assessments of children''s development, using results to inform individualized instruction strategies.
Practicum Student
Island Community Justice Society
04.2018 - 05.2018
- Contributed to development of policy recommendations addressing social justice issues by researching relevant legislation and analyzing data trends.
- Provided support to marginalized communities by connecting individuals with essential resources such as legal aid, housing assistance, and mental health services.
- Developed strong relationships with partner organizations to enhance collaboration opportunities in promoting social justice initiatives.
- Participated in regular training sessions to expand knowledge of best practices in advocacy work and stay current on emerging trends within field of social justice activism.
- Demonstrated excellent communication skills when interacting with people of diverse backgrounds, fostering inclusive environment that valued all perspectives.
Practicum Student
Cape Breton Correctional Center
04.2017 - 05.2017
- Supported clients' progress towards goals by providing consistent guidance and encouragement throughout their sessions.
- Maintained thorough documentation, ensuring accurate case records for both legal compliance and ongoing treatment purposes.
- Participated in weekly supervision meetings, allowing for self-reflection and professional growth as student in training.
- Collaborated closely with supervisors to discuss case progressions, receive guidance on best practices, and ensure ethical decision making.
Volunteer
Cape Breton Transition House
02.2016 - 06.2016
- Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
- Improved overall client satisfaction by maintaining high level of professionalism and adhering to confidentiality guidelines at all times.
- Developed resources for clients in need, connecting them with community services and programs that best suited their situation.
- Monitored progress of clients under care to ensure successful outcomes and timely resolution of issues.
Education
Bachelor of Social Work - Social Work
University of Victoria
Victoria, BC12.2024
Bachelor of Arts - Community Studies
Cape Breton University
Sydney, NS04.2020
Diploma - Social Services
Nova Scotia Community College
Sydney, NS06.2018
Skills
- Adaptability
- Public Speaking
- Conflict Resolution
- Multitasking
- Organizational Skills
- Interpersonal Skills
- Problem Solving
- Effective Communication
- Attention to Detail
- Client Relationship Building
- Collaboration and Teamwork
- Client Advocacy
Certification
First Aid/ CPR
SafeTALK
Non Violent Crisis Intervention
Applied Suicide Intervention Skills Training
Food Handlers
Medication Awareness
Health and Personal Care
Trauma Training
Positive Behavioral Supports
Person Centred Planning
References
Delores Feltmate- Youth Peer Program Director
feltmatedelores@gmail.com
902-539-8228 & 902-217-0850
Mark Timmons- Arden Professional Client Care Operations Supervisor
mtimmons@ardencapebreton.com
902-574-0664
Noelle Holloway- Department of Community Services Social Worker
noelle.holloway@novascotia.ca
902-574-0743
Timeline
Client Advocate
Arden Professional Client Care
01.2020 - Current
Practicum Student
Island Community Justice Society
04.2018 - 05.2018
Practicum Student
Cape Breton Correctional Center
04.2017 - 05.2017
Youth Outreach Coordinator
Youth Peer Program, EPIC
09.2016 - 06.2019
Volunteer
Cape Breton Transition House
02.2016 - 06.2016
Child and Youth Program Assistant
Youth Peer Program, EPIC
09.2015 - 06.2019
Bachelor of Social Work - Social Work
University of Victoria
Bachelor of Arts - Community Studies
Cape Breton University
Diploma - Social Services
Nova Scotia Community College
First Aid/ CPR
SafeTALK
Non Violent Crisis Intervention
Applied Suicide Intervention Skills Training
Food Handlers
Medication Awareness
Health and Personal Care
Trauma Training
Positive Behavioral Supports
Person Centred Planning
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