VICTORIA SKRTIC
Hamilton
Summary
Professional with comprehensive experience ready for this role. Equipped with strong skills in leadership, problem-solving, and strategic planning. Known for team collaboration and adaptability, consistently delivering results. Strong communicator with focus on integrity and accountability.
Overview
10
10
years of professional experience
Work History
Problem Resolution Officer
FCT
11.2020 - Current
- Provide superior customer service to clients via portal, email, and phone
- Develop internal and external partnerships to enhance overall customer experience
- Manage and investigate issues with funding of deals
- Stay up to date on all knowledge on corporate and lender policies and procedures
- Schedule meetings, attend meetings, and take meeting minutes
- Request and review payout statements from other financial institutions, calculate penalties/per diems and payout amounts due on closing
- Investigate funding errors and provide coaching to the appropriate team member(s)
- Review errors and based on resolution, establish how much to compensate the client with
- Proficiency in Microsoft office programs (Word, Excel, PowerPoint, Outlook)
Jr Title Officer
FCT
05.2019 - 11.2020
- Provide superior customer service to clients via portal, email, and phone, responding to all questions/concerns within SLA
- Develop internal and external partnerships to enhance overall customer experience
- Manage issues/title discrepancies with the lender
- Stay up to date on all knowledge on corporate and lender policies and procedures
- Prepare mortgage documents/ payout packages/ request for funds
- Request and review payout statements from other financial institutions, calculate penalties/per diems and payout amounts due on closing
Jr Title Officer
FCT
10.2017 - 04.2019
- Prepare/view documents as required
- Develop internal and external partnerships to enhance overall customer experience
- Responsible for inbound/outbound calls
- Assist with reports and data entry as required
- Assisted with training and development of new hires
Assistant Store Manager
Starbucks Coffee
03.2017 - 10.2017
- Communicates clearly and accurately in order to ensure effective store operations
- Conduct interview process to recruit new talent for Starbucks
- Coach and assist in training new barista’s on policies and procedures
- Contributes to positive team environment
- Understand and execute successful ordering of products and store supplies
- Strong interpersonal and problem-solving skills
- Ability to work efficiently and quickly under pressure
- Understand the needs of team members to successfully construct a schedule
- Effectively manage customer concerns and complaints in a professional and courteous manner
Full-Time Barista
Starbucks Coffee
03.2015 - 03.2017
- Make and serve specialty coffee and tea beverages
- Speak and interact with both new and regular customers
- Adhere to recipes and presentations for food and beverage items
- Contribute to a positive team environment
- Ability to maintain a positive relationship with management as well as co-workers
- Understand the need for accuracy when dealing with money
- Successfully count and balance a till at end of shift
Education
Police Foundations -
Ontario College of Health & Technology
01.2011
Skills
- Hard working
- Responsible
- Reliable
- Focused
- Strong work ethic
- Perseverance
- Problem-solving
- Motivation
Languages
English
Native or Bilingual
Croatian
Professional Working
Timeline
Problem Resolution Officer
FCT
11.2020 - Current
Jr Title Officer
FCT
05.2019 - 11.2020
Jr Title Officer
FCT
10.2017 - 04.2019
Assistant Store Manager
Starbucks Coffee
03.2017 - 10.2017
Full-Time Barista
Starbucks Coffee
03.2015 - 03.2017
Police Foundations -
Ontario College of Health & Technology
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