Victoria Simecek
Tustin
Summary
Dedicated professional with extensive experience in customer service at BJ's Brewhouse Restaurant. Proven ability to enhance guest satisfaction through effective communication and teamwork. Skilled in food safety and POS system usage, consistently delivering accurate orders while maintaining a clean environment. Passionate about creating memorable dining experiences.
Overview
4
4
years of professional experience
Work History
Food Runner
BJ's Brewhouse Restaurant
Irvine
10.2024 - Current
- Ensured that all orders were correct before leaving the kitchen area.
- Informed servers of any special dietary needs or allergies communicated by customers.
- Followed proper sanitation guidelines when handling food products.
- Delivered food to guests in a timely manner while following safety protocols.
- Organized food orders and ensured accuracy of items served to customers.
- Maintained a clean and organized work area throughout shift operations.
- Responded promptly to customer inquiries and requests for additional items or services.
Server
Islands Fine Burgers and Drinks
Irvine
09.2023 - Current
- Trained new team members on product knowledge, sales strategies, and exceptional customer service techniques.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Barista
Starbucks
Tustin
09.2021 - 12.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Education
High School Diploma -
Santiago Canyon College
Orange, CA12-2025
Skills
- Customer service
- Food safety
- POS system usage
- Team collaboration
- Time management
- Conflict resolution
- Organizational skills
- Kitchen communication
- Communication skills
- Problem-solving
- Sense of urgency
Timeline
Food Runner
BJ's Brewhouse Restaurant
10.2024 - Current
Server
Islands Fine Burgers and Drinks
09.2023 - Current
Barista
Starbucks
09.2021 - 12.2023
High School Diploma -
Santiago Canyon College
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