VICTORIA SERRANO
Fresno
Summary
Seasoned individual with demonstrated track record of providing excellent customer service, ensuring customer satisfaction, and maintaining a professional atmosphere. Possesses excellent communication, interpersonal, and problem-solving skills. Committed to delivering an outstanding dining experience to each and every customer.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Food Server
Sequoia Brew
Fresno
10.2024 - 02.2025
- Accurately calculated checks using POS system; processed payment transactions quickly and efficiently.
- Prepared tables for meals by setting up items such as linens, silverware, and glassware.
- Communicated effectively with kitchen staff regarding order details, special requests, allergies.
Food Server
Texas Roadhouse
Fresno
08.2024 - 11.2024
- Participated in brainstorming sessions aimed at improving the overall quality of guest relations.
- Conducted periodic reviews of processes related to guest relations activities in order to identify areas for improvement.
- Managed all guest relations activities in accordance with company policies and procedures.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Demonstrated knowledge of menu items by providing detailed descriptions upon request.
- Provided exceptional service to high volume of daily customers.
LEAD SERVER/TRAINER
COLTON'S SOCIAL HOUSE
Clovis
10.2017 - 01.2024
- Provided effective training and guidance to new servers, ensuring a smooth onboarding process
- Displayed strong leadership qualities while motivating team members towards achieving goals
- Served as positive role model and mentor for restaurant waitstaff
- Fostered positive relationships between staff members by encouraging teamwork among servers
- Gained experience in providing excellent customer service, including taking orders, answering questions and responding to complaints
- Offered attentive, friendly guest service
- Used knowledge of menu items and ingredients to assist customers with menu selections
- Delivered exceptional customer service while taking orders
- Supported an environment of teamwork, co-operation, performance excellence and personal success
- Provided direct supervision and guidance to crew members
- Processed invoices received from vendors in a timely manner according to company regulations
FOOD SERVER/ TRAINER/ MANAGER
ELEPHANT BAR RESTAURANT
Fresno
07.2002 - 08.2017
- Ensured all servers are knowledgeable about menu items and able to answer questions from customers.
- Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
- Instructed new staff members on food handling procedures and service techniques.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
Education
HIGH SCHOOL DIPLOMA -
CLOVIS HIGH SCHOLL
Clovis10.1994
Skills
- Staff training
- Floor management
- Server coaching
- Upselling strategies
- Menu knowledge
- Exceptional leadership
- Customer service
- Guest relations
Certification
- Serve safe certificate
- RBS alcohol Certification
- Sexual harassment certification
References
- Julie Witten, Manager, Colton's Social House, (559) 213-3945, Bellalove.09@outlook.com
- David Rickerd, General Manager, Cocopah Casino, (559) 999-8903, Davidrickerd2331@yahoo.com
- Natasha Tortorete, Food Server, Snooze AM Eatery, (559) 273-5980, Natashatortorete@yahoo.com
- Afton Pearlstein, K9 Handler, US Customs & Border Patrol, (559) 903-3069, Aftonpearlstein@yahoo.com
Timeline
Food Server
Sequoia Brew
10.2024 - 02.2025
Food Server
Texas Roadhouse
08.2024 - 11.2024
LEAD SERVER/TRAINER
COLTON'S SOCIAL HOUSE
10.2017 - 01.2024
FOOD SERVER/ TRAINER/ MANAGER
ELEPHANT BAR RESTAURANT
07.2002 - 08.2017
HIGH SCHOOL DIPLOMA -
CLOVIS HIGH SCHOLL