Victoria Sausse
Los Angeles
Summary
Retail leadership and learning professional with 8+ years of experience coaching leaders, developing high-performing teams, and delivering elevated client experiences. Recognized for transforming performance through in-the-moment coaching, measurable KPI improvements, leadership development, and operational excellence. Passionate about cultivating talent and partnering with leaders to build a culture of accountability, service, and continuous learning.
Overview
10
10
years of professional experience
Work History
Coffeehouse Leader & Area Trainer
Starbucks
01.2023 - Current
- Received quarterly excellence award for outstanding leadership and business performance in Q4 2024.
- Increased customer connection score from 76 to 94 within five weeks through personalized coaching.
- Maintained customer connection scores above 70 for seven months, achieving consistent 97% post-metric improvements.
- Developed district-level training curriculum, enhancing customer connection scores significantly.
- Trained three assistant leaders and one coffeehouse leader to strengthen district operations.
- Achieved fastest drive-thru operation in region with average service time of 37 seconds over one year.
- Opened new location with projected weekly sales of $90,000, overseeing hiring and operational readiness.
- Collaborated with district leaders on talent development and area training initiatives.
Senior Sales Manager
The Connor Group
10.2020 - 04.2022
- Increased occupancy from 79% to 100% through relationship-building, coaching, and strategic execution.
- Supported a $110M acquisition and $159M property sale while maintaining exceptional resident experience.
- Trained new leasing professionals on company selling techniques and supervised ongoing development
Regional Store Leader Trainer
Altar'd State
08.2016 - 09.2020
- Selected as leadership trainer for six new store openings, enhancing overall training effectiveness.
- Led $4 million retail business, developing leaders and driving exceptional guest experiences.
- Co-developed standardized training and onboarding program implemented company-wide.
- Chosen as district trainer for rollout of new scheduling program to improve operational efficiency.
- Presented leadership seminars at company summit, focusing on service excellence and operational standards.
- Trained new store leaders across South District to ensure consistent leadership practices.
Education
Interdisciplinary Studies
Louisiana State University
07-2026
Skills
- Leadership coaching
- Performance development
- Sales and KPI coaching
- Learning facilitation
- Client engagement
- Talent development
- Change management
- Training delivery
Timeline
Coffeehouse Leader & Area Trainer
Starbucks
01.2023 - Current
Senior Sales Manager
The Connor Group
10.2020 - 04.2022
Regional Store Leader Trainer
Altar'd State
08.2016 - 09.2020
Interdisciplinary Studies
Louisiana State University