Victoria Saunders
Sunrise Records, Lynden Park Mall
Hamilton,Canada
1
Certification
5
years of professional experience
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive a positive work environment.
Work History
Assistant Manager
1 Year 2 Months- Provided friendly, knowledgeable customer service by assisting guests with music, movies, and pop-culture merchandise selections, enhancing customer experience and sales. Maintained up-to-date knowledge of current artists, new releases, and entertainment trends to provide recommendations and enhance sales. Processed customer transactions (cash, debit, credit, gift cards) efficiently and accurately at the point of sale. Handled returns, exchanges, and special orders in line with company policies. Merchandised and organized store displays, ensuring products were well-stocked and visually appealing. Assisted in inventory management, including receiving shipments, restocking, and completing cycle counts. Promoted store loyalty programs and exclusive editions to encourage repeat business and foster customer loyalty. Executed store opening and closing duties, ensuring accurate cash reconciliation and security of sales floor.
- Coordinated daily operations to optimize team performance and enhance customer experience.
- Trained and mentored new staff on store policies and product knowledge.
- Managed inventory levels, ensuring timely restocking and minimizing shortages.
Food and Beverage Server
7 Months- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food and beverage delivery.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Assisted in training new servers on menu knowledge and service standards.
Food and Beverage Server & Bartender
2 Months- Delivered attentive, friendly service by greeting guests, taking orders promptly, and ensuring timely delivery of food and beverages. Prepared and served alcoholic and non-alcoholic beverages in accordance with recipes, portion controls, and responsible service guidelines. Maintained knowledge of food and drink menus, daily specials, and promotions to make recommendations and upsell items. Managed multiple tables and bar customers in a fast-paced environment while ensuring accuracy and efficiency. Processed cash, debit, and credit transactions responsibly. Resolved guest concerns and complaints professionally to enhance dining experiences and encourage repeat business. Coordinated with kitchen and service staff to synchronize timing of meals and beverages for optimal guest satisfaction. Trained and mentored new staff on customer service protocols and bar procedures.
- Delivered exceptional customer service in fast-paced dining environment, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to coordinate timely food preparation and presentation, enhancing overall dining experience.
- Managed cash register operations, accurately processing transactions and balancing daily sales reports.
Food and Beverage Server & Bartender
10 Months- Took orders efficiently in a high-volume venue during concert and sports game seasons, communicated respectfully with guests and co-workers, managed orders in POS system, delivered food and drinks promptly, handled cash and card transactions.
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to deliver timely and accurate food orders.
- Managed multiple tables efficiently while maintaining high service standards.
Hostess & Server
1 Year- Managed orders in fast-paced environment, delivered customer service, organized station, supported co-workers during challenges, handled alcoholic beverages responsibly.
Education
OSSD Diploma
Graduated with OSSD Diploma.
Diploma - Police Foundations
Police Foundations 2 year program, Graduated with School of Public Safety Diploma.
Skills
Experience in Customer Service/ Retail
Experience with Using a POS System
Retail Management
Experience Multitasking in High Demand Settings
Time Management
Inventory management
Cash Management
Leadership & Communication
Decision-making
Team Player
Certification
- SMART SERVE Ontario Certificate
- 2023-2028
Timeline
Food and Beverage Server
Chucks Roadhouse
08.2025 - 03.2026Read More
Assistant Manager
Sunrise Records, Lynden Park Mall
06.2025 - CurrentRead More
Food and Beverage Server & Bartender
East Side Mario’s
08.2024 - 10.2024Read More
Food and Beverage Server & Bartender
The WORKS Craft Burgers & Beer
10.2023 - 08.2024Read More
Hostess & Server
Crabby Joes
01.2022 - 01.2023Read More
Fanshawe College London Campus
Diploma from Police Foundations
Read More
Clarke Road Secondary School
OSSD Diploma
Read More