Victoria Saldivar
Vista,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Detail-oriented with excellent verbal and written communication skills. Responsible, punctual, and productive professional when working with little to no supervision.
Overview
12
12
years of professional experience
Work History
Detention Processing Technician
County Of San Diego - Sheriff's Department
06.2023 - Current
- Inspects work area to insure all necessary forms, materials and departmental policy examples are stocked and available.
- Reviews inmate intake forms and other documents received from arresting officers.
- Begins booking process by carefully reviewing and verifying any information into the computer system using a variety of data screens.
- Interviews detainees or inmates to acquire or confirm necessary information.
- Reads, interprets and processes a wide variety of complex legal documents such as court orders, arrest reports, citations, probation reports, judgments, criminal records, petitions, calendars, proofs of service, motions, arrest warrants and other legal papers for the County of San Diego Superior Court.
- Maintains professionalism and communicate effectively and consistently with citizens from a variety of cultures, races, ethnicities, religions, genders, sexual orientation and/or socio-economic backgrounds.
- Conducts searches of electronic databases to research records on previous criminal conviction history, arrests or warrants.
- Updates electronic or manual records as needed to maintain accurate information needed by courts, law enforcement staff and the Office of the District Attorney staff.
- Diligently follow guidelines of legal jurisdiction, court mandates and departmental policy in processing the release of inmates.
- Creates new manual file jackets or updates existing jackets to record all changes in status of an inmate such as transfer, court, release or change in charges.
Pulls manual file jacket when assigned for use in the court update and transfer process. - Provides responsive, high quality service to County employees, representatives of outside agencies and members of the public by providing accurate, complete and up-to-date information, in a courteous, efficient and timely manner.
Legal Administrative Assistant
The Law Office Of Chris M Ingram
08.2022 - Current
- Reviewed wide-ranging contracts and agreements and summarized terms for easy assessment.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Worked alongside attorneys, paralegals, and fellow legal assistants on complex cases and legal processes.
- Responded to client inquiries to provide accurate legal advice and offer assistance.
- Maintained organized office and case-specific paper and digital files for easy tracking and retrieval.
- Created and submitted weekly legal summary to managers, covering current cases, records requests and collections statuses.
- Created spreadsheets to track client progress and document billable hours.
- Monitored changes in relevant laws to stay abreast of procedures and provide legal updates to clients.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Prepared drafts of forms, letters and agreements for legal staff use.
- Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Kept office efficient and organized by managing tasks such as supply restocking and general upkeep without oversight.
- Sorted and logged all incoming mail, faxes, and packages.
- Prepared cases by organizing and summarizing documents, preparing exhibits, and reviewing evidence.
Billing Representative/VOIP Technician
FreedomVoice, A GoDaddy Company
08.2015 - 07.2022
- Managed over 40 calls a day on multiple phone lines for customer's billing and technical inquiries
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Assessed accounts for payment status and reached out to customers.
- Contacted clients with past-due accounts to formulate payment plans and discuss restructuring options.
- Received incoming information and entered it into database system.
- Monitored customer accounts to identify and rectify billing issues.
- Provided excellent customer service, developing and maintaining client relationships.
- Processed and verified invoices to secure accuracy of billing information.
- Worked with multiple departments to check proper billing information.
- Configured Voice over Internet Protocol (VoIP) phones and software, maintained the efficiency of the network, ran diagnostic tests and electrical checks.
- Applied critical thinking and research to address complex phone issues.
- Tested components and systems to evaluate performance and identify concerns.
- Researched and implemented new technologies and equipment.
Call Center Representative/Insurance Agent
Geico Insurance
03.2014 - 07.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Calculated quotes and educated potential clients on insurance options.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Upsold additional products and services after identifying customer needs and requirements.
- Assessed coverage plans and long-term business goals to successfully align new products with plans and strategies.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Office Associate
Ashley's Furniture Homestore
02.2012 - 03.2014
- Interacted with customers by phone, email, or in-person to provide information.
- Provided clerical support, addressing routine, and special requirements.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Organized, stored and retrieved files to enhance daily operations and support customer needs.
- Processed payments and documented account changes for financial accuracy and transparency.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs.
- Trained new employees on proper cash routines, procedures, and requirements.
- Performed daily cash reconciliations to determine accuracy of financial reports.
- Maintained records of debit and credit card transactions in accordance with established policies and procedures.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
Certification - Crime And Intelligence Analyst
Sacramento State, College of Continuing Education
Online 07.2024
Bachelor of Arts - Criminology And Justice Studies
California State University - San Marcos
San Marcos, CA05.2022
Associate of Science - Administration of Justice
Miracosta College
Oceanside, CA05.2020
High School Diploma -
San Marcos High School
San Marcos, CA06.2008
Skills
- Computer Software: Microsoft Word, Outlook, Windows, PowerPoint, and Publisher
- Exceptional client service abilities, critical thinking capabilities, strong initiative, internet research,
- Research Facts
- Scheduling
- Email Correspondence
- Legal Research and Writing
- Online Databases
- Preparation Oversight
- Document Preparation
- Writing and Editing
- Legal Document Reviewing
- Legal Research
Timeline
Detention Processing Technician
County Of San Diego - Sheriff's Department
06.2023 - Current
Legal Administrative Assistant
The Law Office Of Chris M Ingram
08.2022 - Current
Billing Representative/VOIP Technician
FreedomVoice, A GoDaddy Company
08.2015 - 07.2022
Call Center Representative/Insurance Agent
Geico Insurance
03.2014 - 07.2015
Office Associate
Ashley's Furniture Homestore
02.2012 - 03.2014
Certification - Crime And Intelligence Analyst
Sacramento State, College of Continuing Education
Bachelor of Arts - Criminology And Justice Studies
California State University - San Marcos
Associate of Science - Administration of Justice
Miracosta College
High School Diploma -
San Marcos High School
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