VICTORIA SALCEDO
Fresno
Summary
Reliable Key Holder known for high productivity and efficient task completion. Possess specialized skills in inventory management, customer service, and loss prevention strategies. Excel in leadership, communication, and problem-solving to enhance team performance and customer satisfaction. Ready to leverage abilities in a new role to drive success and operational excellence.
Overview
5
5
years of professional experience
Work History
Keyholder
Bath and Body Works
Fairfield
09.2022 - Current
- Opened and closed store five days per week by counting registers, making deposits, and storing and filing all daily paperwork
- Consistently exceeded individual sales goals while contributing to the overall success of the team
- Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process
- Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients
- Enhanced team productivity by providing ongoing coaching, mentoring, and motivation to staff members
- Collaborated with store management to strategize on sales initiatives and drive overall revenue growth
- Boosted sales performance by implementing effective sales strategies and maintaining strong customer relationships
- Demonstrated adaptability by managing floorset plan changes as needed, ensuring alignment with company standards and visual guidelines
- Reduced backroom clutter through effective organization of stockroom spaces, allowing for easier access to products when needed
Sales Associate
Zumiez
09.2021 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
- Managed returns, exchanges and refunds in accordance with store policy
- Prepared merchandise for sales floor by pricing or tagging
- Helped customers locate products and checked store system for merchandise at other sites
- Answered customer questions about sizing, accessories, and merchandise care
- Provided positive first impressions to welcome existing, new, and potential customers
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Engaged with customers to build rapport and loyalty
Associate
Bath and Body Works
Tejon
08.2020 - 09.2022
- Keeps up with goals and creates passions towards product being sold
- Consistency adds more products to the bag to benefit sales plan
- Learns the new products and their fragrance notes to up sell them
- Answers any questions customers have on product(season and core)
- Makes sure the under stocks are accurate and organized
- Tests and damages out product and places then into correct hazard bins
- Counts change back to customer ensuring no over or short registers
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times
- Managed returns, exchanges and refunds in accordance with store policy
Hostess/Cook
Tony's Firehouse Pizza
06.2020 - 08.2020
- Answered customer questions about hours, seating, and menu information
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Supported servers, food runners, and bussers with keeping dining area ready for every guest
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit
Education
Associate of Science - Nursing
Solano Community College
12.2025
High School Diploma -
East Bakersfield High School
05-2020
Skills
- Customer service
- Communication skills
- Teamwork
- Multitasking
- Time management
Community Service
- Teachers aid
- Animal Shelter Provider
Languages
- Spanish, Native or Bilingual
- English, Native or Bilingual
Timeline
Keyholder
Bath and Body Works
09.2022 - Current
Sales Associate
Zumiez
09.2021 - 09.2022
Associate
Bath and Body Works
08.2020 - 09.2022
Hostess/Cook
Tony's Firehouse Pizza
06.2020 - 08.2020
Associate of Science - Nursing
Solano Community College
High School Diploma -
East Bakersfield High School