Victoria Rodriguez
London,Ontario
Overview
7
7
years of professional experience
1
1
Certification
Work History
Guest Services Shift Leader
The Factory
London, ON
09.2021 - Current
- Assigned, trained and supervised Guest Services staff to ensure proper coverage of duties.
- Maintained a high level of customer service at all times by responding promptly to inquiries and resolving customer complaints
- Exemplified flexibility and adaptability by working in multiple departments, including camp counselor, birthday party host, greeter and arcade
Summer Youth & Child Program Facilitator
Big Brothers Big Sisters of London and Area
London, Ontario
07.2025 - 08.2025
- Designed, planned, and delivered group mentoring programs for children ages 6–11, incorporating age-appropriate activities that fostered teamwork, self-esteem, and healthy choices.
- Facilitated engaging sessions, icebreakers, and team-building exercises to promote positive group dynamics in a safe, inclusive environment.
Customer Service Representative
Farmboy
London, ON
10.2020 - 07.2021
- Exemplified flexibility and adaptability by working in multiple departments, including greeter, cashier, bakery and kitchen.
- Demonstrated exceptional customer service skills by providing personalized support to a diverse range of customers
General Store Front and Baker
Tim Horton's
London, ON
12.2018 - 09.2020
- Performed in various positions and assisted team members to provide 50+ customers per hour with a high-quality cafe experience.
- Adapted quickly to changing demands in a fast-paced environment and supported team operations across multiple roles.
Education
Bachelor of Health Science- Honour Double Major in Health Science and Gender & Women's Studies -
Western University
London, ON06-2024
Community Involvement
Volunteer, Anova, London, ON, 01/24- 01/25
- Child- Care: Providing safe, fun program for children of various ages and providing relief for mothers
- Coordinate donation drives and campaigns to collect essential items such as clothing, toiletries, household supplies for shelter residents.
- Participate in regular committee meetings to brainstorm event ideas, set goals, and plan logistics for the annual gala.
Club President, Spanish American and Latin Students Association, Western University, London, ON, 09/2022-06/2024
- Led and managed all club activities, including meetings, events, and initiatives, effectively guiding the club towards its goals and objectives.
- Fostered a sense of community and inclusivity within the club, encouraging active participation and membership growth.
- Effectively communicated club updates, announcements, and event details to members through various channels, such as emails, social media, and in-person meetings.
Certification
- CPR/ FIRST AID/ AED | Canadian Red Cross | November 2026
Timeline
Summer Youth & Child Program Facilitator
Big Brothers Big Sisters of London and Area
07.2025 - 08.2025
Guest Services Shift Leader
The Factory
09.2021 - Current
Customer Service Representative
Farmboy
10.2020 - 07.2021
General Store Front and Baker
Tim Horton's
12.2018 - 09.2020
Bachelor of Health Science- Honour Double Major in Health Science and Gender & Women's Studies -
Western University