Overview
Work History
Education
Community Involvement
Certification
Timeline
Generic

Victoria Rodriguez

London,Ontario

Overview

7
7
years of professional experience
1
1
Certification

Work History

Guest Services Shift Leader

The Factory
London, ON
09.2021 - Current
  • Assigned, trained and supervised Guest Services staff to ensure proper coverage of duties.
  • Maintained a high level of customer service at all times by responding promptly to inquiries and resolving customer complaints
  • Exemplified flexibility and adaptability by working in multiple departments, including camp counselor, birthday party host, greeter and arcade

Summer Youth & Child Program Facilitator

Big Brothers Big Sisters of London and Area
London, Ontario
07.2025 - 08.2025
  • Designed, planned, and delivered group mentoring programs for children ages 6–11, incorporating age-appropriate activities that fostered teamwork, self-esteem, and healthy choices.
  • Facilitated engaging sessions, icebreakers, and team-building exercises to promote positive group dynamics in a safe, inclusive environment.

Customer Service Representative

Farmboy
London, ON
10.2020 - 07.2021
  • Exemplified flexibility and adaptability by working in multiple departments, including greeter, cashier, bakery and kitchen.
  • Demonstrated exceptional customer service skills by providing personalized support to a diverse range of customers

General Store Front and Baker

Tim Horton's
London, ON
12.2018 - 09.2020
  • Performed in various positions and assisted team members to provide 50+ customers per hour with a high-quality cafe experience.
  • Adapted quickly to changing demands in a fast-paced environment and supported team operations across multiple roles.

Education

Bachelor of Health Science- Honour Double Major in Health Science and Gender & Women's Studies -

Western University
London, ON
06-2024

Community Involvement

Volunteer, Anova, London, ON, 01/24- 01/25

  • Child- Care: Providing safe, fun program for children of various ages and providing relief for mothers
  • Coordinate donation drives and campaigns to collect essential items such as clothing, toiletries, household supplies for shelter residents.
  • Participate in regular committee meetings to brainstorm event ideas, set goals, and plan logistics for the annual gala.

Club President, Spanish American and Latin Students Association, Western University, London, ON, 09/2022-06/2024

  • Led and managed all club activities, including meetings, events, and initiatives, effectively guiding the club towards its goals and objectives.
  • Fostered a sense of community and inclusivity within the club, encouraging active participation and membership growth.
  • Effectively communicated club updates, announcements, and event details to members through various channels, such as emails, social media, and in-person meetings.

Certification

  • CPR/ FIRST AID/ AED | Canadian Red Cross | November 2026

Timeline

Summer Youth & Child Program Facilitator

Big Brothers Big Sisters of London and Area
07.2025 - 08.2025

Guest Services Shift Leader

The Factory
09.2021 - Current

Customer Service Representative

Farmboy
10.2020 - 07.2021

General Store Front and Baker

Tim Horton's
12.2018 - 09.2020

Bachelor of Health Science- Honour Double Major in Health Science and Gender & Women's Studies -

Western University
Victoria Rodriguez