Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Robertson

Brockville

Summary

Licensed Paralegal with a strong track record of delivering exceptional administrative support and client service. Expertise in legal research, combined with a customer-focused, goal-oriented approach, streamlines processes to enhance overall efficiency. Committed to continuous professional growth and eager to embrace increased responsibilities while contributing to the success of a dynamic legal team. Proven ability to navigate complex legal environments and foster positive client relationships, ensuring high-quality service delivery.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Developed community reputation through a commitment to customer satisfaction and strong client relationships.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Facilitated inter-departmental communication to provide customer support effectively.
  • Maintained clean and orderly work areas.

Administrative Assistant

  • Scheduled office meetings and client appointments.
  • Executed record filing system to improve document organization and management.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Provided clerical support to company employees by copying, emailing, faxing and filing documents.
  • Responded to inquiries from callers seeking information.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.

Legal Assistant

Barker Willson Professional Corporation
12.2023 - 09.2025
  • Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
  • Facilitated client meetings and consultations, ensuring all necessary documentation was prepared and available for attorney review.
  • Conducted thorough title searches to identify potential issues and enable smooth property transfers between parties.
  • Assisted in drafting legal documents, ensuring compliance with relevant regulations.
  • Contributed to successful case outcomes through diligent fact investigation and witness interviews.
  • Conducted in-depth legal research for supporting case strategy development, significantly contributing to positive outcomes.
  • Interviewed clients to obtain information relevant to cases.

Education

Paralegal Diploma -

Algonquin Career Academy
Ottawa, ON
04.2023

Skills

  • Effectively addressing customer concerns
  • Data privacy management
  • Upbeat and Positive Personality
  • Data entry accuracy
  • Efficient and Detail-Oriented
  • Experienced with Microsoft Office applications
  • Building lasting client connections
  • Legal Terminology
  • Patient and Empathetic
  • Records organization and maintenance
  • Strong attention to detail

Timeline

Legal Assistant

Barker Willson Professional Corporation
12.2023 - 09.2025

Customer Service Representative

Administrative Assistant

Paralegal Diploma -

Algonquin Career Academy

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Victoria Robertson