Victoria Richards

I was the co-owner/operator of a commercial and residential cleaning business. I managed schedules and inventory. Communicated with clients and grew a successful cleaning company.

• Achieved company growth by implementing strategic plans and streamlining operations.
• Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Enhanced brand reputation with effective marketing campaigns and public relations efforts.
• Fostered strong relationships with industry partners to expand business opportunities.
• Streamlined business processes, resulting in increased operational efficiency across all departments.
• Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.

• Achieved a higher rate of successful subrogation efforts by diligently pursuing recovery from responsible third parties when necessary.
• Ensured accurate claim settlements with thorough investigation and assessment of damages and liability.
• Participated in ongoing training sessions to stay updated on industry trends, regulatory changes, and emerging technologies relevant to auto claims handling.
• Increased departmental efficiency by identifying areas of improvement in current processes and implementing new strategies.
• Facilitated interdepartmental collaboration and communication, resulting in better decision-making during complex claims handling processes.
• Increased customer retention rates by delivering exceptional service and addressing policyholder concerns promptly and effectively.
• Improved claim documentation quality by consistently reviewing reports for accuracy before submission.
• Streamlined communication between policyholders, adjusters, and repair facilities for smoother claims handling experience.
• Managed multiple priorities simultaneously while maintaining attention to detail during high-pressure situations in a fast-paced environment.
• Contributed to team success by sharing knowledge and expertise on complex cases within the department.
• Built trust with clients through consistent professionalism, empathy, and transparent communication during difficult situations.
• Provided exceptional service to customers while maintaining a high level of confidentiality regarding sensitive information.
• Documented all findings in concise reports.
• Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.