Victoria Rice
San Jose
Summary
Community management professional with strong background in resident relations and property oversight. Consistently improves community satisfaction and operational efficiency. Reliable team player with proven ability to adapt to evolving challenges and coordinate events effectively.
Overview
6
6
years of professional experience
Work History
Assistant Community Manager
Greystar
Landsby Apartments, Mountain View CA
10.2024 - Current
- Received and processed resident payments, and updated system accounts with latest information and kept meticulous records of delinquent accounts.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Completed monthly financial/budget reports.
- Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased.
- Processed refunds/balance dues from move outs and deposit accounting.
Leasing Manager
Greystar
Landsby Apartments, Mountain View CA
10.2023 - 10.2024
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Managed daily and weekly marketing and leasing plans.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
Leasing Consultant/Resident Coordinator
Greystar
San Jose, USA
07.2021 - 10.2023
- Develop, produce and coordinate resident communications for a 636 unit lease up community by creating newsletters, surveys, lease violation letters, and other communications to the residents
- Manages customer support to residents by providing assistance with service requests, accounting and rental issues, and coordinating other miscellaneous resident related functions to achieve community goals surrounding resident retention
- Maintain Kingsley & Reputation scores on a daily basis
- Coordinate & execute 3-5 resident events a month
- Performs all sales and leasing activities to achieve the community's revenue and occupancy goals
Leasing Consultant
Alliance-Greystar
San Jose, USA
07.2019 - 07.2021
- Conducted monthly Market Surveys
- Market & advertise the community (vacant units)
- Escort prospective residents on model, unit and community tours
- Maintain consistent communication with prospects through the leasing process
- Maintain consistent communication with the CM regarding leasing operation updates
- Oversaw the proper documentation and storage of resident files
Education
High School -
Archbishop Mitty High School
06.2016
Skills
- Verbal and written communication
- Versatility
- Positivity
- Reliability
- Team Player
- Monthly reporting
Management Software
- Entrata
- RentCafe
- Yardi
- Biradix
- Realync
Timeline
Assistant Community Manager
Greystar
10.2024 - Current
Leasing Manager
Greystar
10.2023 - 10.2024
Leasing Consultant/Resident Coordinator
Greystar
07.2021 - 10.2023
Leasing Consultant
Alliance-Greystar
07.2019 - 07.2021
High School -
Archbishop Mitty High School