Victoria Rice
San Jose,CA
Summary
Approachable Leasing Manager talented at providing outstanding customer service to both prospective and current residents. Adept at ensuring community occupancy and compliance with all regulations and standards. Proficient in aiding the management and leasing team in maintaining property standards.
Overview
9
9
years of professional experience
Work History
Leasing Manager - Landsby
Greystar
10.2023 - Current
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Created and submitted daily reports on leasing activities.
- Collected, completed, and processed lease applications.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Leasing Consultant/Resident Coordinator
Greystar
07.2021 - 10.2023
- Develop, produce and coordinate resident communications for a 636 unit lease up community by creating newsletters, surveys, lease violation letters, and other communications to the residents
- Manages customer support to residents by providing assistance with service requests, accounting and rental issues, and coordinating other miscellaneous resident related functions to achieve community goals surrounding resident retention
- Maintain Kingsley & Reputation scores on a daily basis
- Coordinate & execute 3-5 resident events a month
- Performs all sales and leasing activities to achieve the community's revenue and occupancy goals.
Leasing Consultant
Alliance-Greystar
07.2019 - 07.2021
- Conducted monthly Market Surveys
- Market & advertise the community (vacant units)
- Escort prospective residents on model, unit and community tours
- Maintain consistent communication with prospects through the leasing process
- Maintain consistent communication with the CM regarding leasing operation updates
- Oversaw the proper documentation and storage of resident files.
Assistant Store Manager
Australian Tan
01.2016 - 07.2019
- Increase store performance through clear communication, accountability in goal setting and visionary leadership
- Create and maintain a strong customer-focused culture by encouraging customer satisfaction and therefore increasing sales
- Maintain strong team environment by developing the skill level and talent of those reporting directly to them
- Lead by example, ensuring every customer receives a positive brand experience
- Ensure that standards are being followed including floor sets, store cleanliness, marketing, signage and sales promotions.
Education
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Archbishop Mitty High School
06.2016
Skills
- Verbal and written communication
- Versatility
- Positivity
- Reliability
- Team Player
- Dale Carnegie Sales Certified
Managementsoftware
- Entrata
- RentCafe
- Yardi
- Biradix
- Realync
References
Available upon request
Timeline
Leasing Manager - Landsby
Greystar
10.2023 - Current
Leasing Consultant/Resident Coordinator
Greystar
07.2021 - 10.2023
Leasing Consultant
Alliance-Greystar
07.2019 - 07.2021
Assistant Store Manager
Australian Tan
01.2016 - 07.2019
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Archbishop Mitty High School