Victoria Raya
Undergraduate Student
Toronto,ON
Summary
Customer service worker bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Customer Service Representative
Purdy's Chocolates
Mississauga, ON
01.2022 - 05.2022
- Developed strong product knowledge to provide informed recommendations based on individual customer needs (i.e. knowing history, flavour profiles, ingredients, etc).
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Utilized various software applications to process customer orders.
- Set up new sales displays each week with fresh merchandise.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Excellent communication skills, both verbal and written.
Front End Cashier
Loblaws
Mississauga, ON
06.2021 - 11.2021
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Developed rapport with regular customers through genuine interactions that fostered brand loyalty.
- Set up front-end merchandise displays to attract customers and showcase store products.
- Operated multiple types of payment terminals confidently, enabling diverse payment options for patrons.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms
- Monitored self-checkout systems and provided help in resolving complex problems.
Camp Counselor Volunteer
ROAR Summer Camp
Mississauga, ON
06.2019 - 06.2019
- Developed strong relationships with campers, providing guidance and support to foster personal growth and selfconfidence.
- Assisted in meal preparation duties such as serving food or cleaning up after meals, ensuring efficient operations within dining facilities.
- Enhanced camper experience by planning and implementing engaging activities tailored to various age groups and interests.
- Mentored younger or less experienced campers, providing guidance and support as they navigated unfamiliar situations or challenges.
- Collaborated with fellow counselors to ensure smooth operation of daily routines and schedules within the camp program.
- Promoted teamwork and collaboration among campers through group projects and team-building exercises.
- Implemented creative solutions for challenging situations that arose during the course of the camping season without compromising camper satisfaction or safety concerns.
- Ensured the safety of all camp participants by closely supervising recreational activities, enforcing rules, and addressing potential hazards.
- Worked with children of varying age, interest, skill, and developmental levels.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
Education
Bachelor of Arts - Criminology And Sociology
University of Toronto (St. George)
Toronto, ON 09.2022 - 06.2026
High School Diploma -
St. Aloysius Gonzaga Secondary School
Mississauga, ON 09.2018 - 06.2022
Skills
Customer Service
Product Knowledge
Up-selling techniques
Patience and composure
Reliability and punctuality
Customer Assistance
Training and mentoring
Professionalism
Teamwork and Collaboration
Professional Demeanor
Return and Exchange Processing
Problem-solving abilities
Accomplishments
Scholarship Recipient for the Maria & Giuseppe Settino Award (On the basis of academic merit and undergraduate campus community involvement).
Hobbies
- Musician (i.e. Royal Conservatory of Music Level 6 Piano, Trumpet, Violin, etc)
- Skin Care Enthusiast (extensive knowledge of skincare products, routines, chemical compounds, etc)
- Culinary Arts (i.e. extensive knowledge of Pan-Asian, Latinx, French and Italian cuisine)
- Fashion Enthusiast (i.e. outfit building, styling, accessorizing, etc)
Timeline
Bachelor of Arts - Criminology And Sociology
University of Toronto (St. George)
09.2022 - 06.2026
Customer Service Representative
Purdy's Chocolates
01.2022 - 05.2022
Front End Cashier
Loblaws
06.2021 - 11.2021
Camp Counselor Volunteer
ROAR Summer Camp
06.2019 - 06.2019
High School Diploma -
St. Aloysius Gonzaga Secondary School
09.2018 - 06.2022
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