Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Victoria-Rae Smith

Hamilton

Summary

Dedicated and knowledgeable Assistant Store Manager and Supervisor with extensive experience in the cannabis retail industry. Proven track record of enhancing customer satisfaction through exceptional service and product knowledge. Skilled in inventory management, regulatory compliance, and team leadership, with a strong ability to drive sales and optimize store operations. Adept at training and developing staff to ensure a knowledgeable and motivated team. Committed to creating a positive shopping experience while maintaining compliance with all local and international laws.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Dispensary Manager

Greenhouse Cannabis
01.2023 - 04.2025

-Assisting in hiring, training and supervising staff. Ensuring that team members are knowledgable about product compliance regulations.

-Providing excellent customer service & addressing customer inquiries and resolving any issues that arise.

-Overseeing inventory levels, placing orders & ensuring that products are stocked and displayed properly

- Ensuring that employees and dispensary are following all regulations and rules of cannabis.

-Assisting in developing sales strategies & promotions to boost sales and attract customer.

- Helping with cash handling & processing transactions and maintaining accurate financial record.

-Ensuring the store is always clean,& organized and welcoming customers.

-Building relationships with local vendors and suppliers.

-Ensuring the safety and security of the dispensary staff and customers often monitoring surveillances system

Key Holder Supervisor, Budtender

True North Cannabis Co.
Gravenhurst
03.2020 - 12.2022
  • Responsible for unlocking and locking the dispensary, ensuring security protocols are followed during opening and closing.
  • Overseeing staff during shifts,providing guidance & ensuring that employees are performing their duties effectively.
  • Assisting customers with their needs, answering questions and providing recommendations to ensure their experience
  • Assisting in inventory counts, monitoring stock levels, and helping to manage product orders to ensure availability.
  • Addressing all customers complaints and issues that arise during shifts And ensuring a positive resolution.
  • Managing cash registers, processing transactions, and ensuring accurate cash handling procedures are followed.

Education

High School Diploma -

Saint Dominic Catholic High School
Bracebridge, ON
09-2017

Skills

  • Leadership Skills
  • Customer service Excellence
  • Knowledgable of cannabis products
  • Inventory management
  • Regulatory Compliance
  • Sales and Marketing Skills
  • Cash Handling
  • Problem- Solving Skills
  • Training and Development
  • Organization skills
  • Communication skills
  • Technology Proficiency

Certification

  • Cannabis license( CanaSell)
  • Smart Serve(bartending license)
  • AED, CPR certification

References

References available upon request.

Timeline

Dispensary Manager

Greenhouse Cannabis
01.2023 - 04.2025

Key Holder Supervisor, Budtender

True North Cannabis Co.
03.2020 - 12.2022

High School Diploma -

Saint Dominic Catholic High School
Victoria-Rae Smith