Victoria Quiroz
East Palo Alto
Summary
Compassionate professional transitioning to early childhood education as a Preschool Aide. Leverages experience in customer service, staff supervision, training, and safety procedures to foster a supportive environment. Bilingual in Spanish and English, with strong communication and active listening skills. Dedicated to nurturing young children's growth and development.
Overview
2
2
Languages
19
19
years of professional experience
Work History
Event Coordinator/Cafe Supervisor
Stanford University Cardinal Cafe
05.2019 - Current
- Coordinate daily activities, events, and logistics in a fast-paced and diverse environment.
- Supervise and support front-of-house staff while promoting teamwork and professionalism.
- Train employees on workplace procedures, safety regulations, and productivity standards.
- Maintain a clean, organized, and safe environment for staff and visitors.
- Communicate professionally with customers, staff, and supervisors.
- Address concerns with patience, professionalism, and problem-solving skills.
- Manage invoices, inventory records, receipts, and sales data.
- Prepare weekly café reports and sales reports.
- Perform data entry and maintain accurate administrative records.
- Coordinate pastry ordering, linen services, and event supplies.
- Utilize Microsoft Office, Excel, and PowerPoint for administrative tasks and reporting.
- Adapt to changing priorities and workloads while maintaining quality service.
- Weekly meetings with manager reflecting business operation,
- Monthly meetings with Stanford University Vice Provost/Campus Customer Service and Business Operation.
Customer Service Rep
Guckenheimer Enterprises
01.2012 - 05.2019
- Provided excellent customer service to customers, staff, and visitors in a diverse environment.
- Assisted with daily operations, organization, and preparation.
- Supported and trained new employees on workplace procedures and safety practices.
- Followed strict safety, sanitation, and cleanliness standards.
- Maintained inventory and processed invoices and transactions.
- Communicated effectively with coworkers and customers to address questions and concerns.
- Assisted with event preparation, setup, and organization.
- Maintained professionalism and composure in busy and stressful situations.
- Helped create a positive, welcoming, and supportive environment.
Manager
KJ’s Cafe
09.2008 - 12.2014
- Supervised, trained, and supported employees in a professional and respectful environment.
- Created employee schedules and coordinated daily staffing needs.
- Demonstrated patience, leadership, and strong communication skills.
- Addressed concerns and resolved conflicts professionally.
- Organized daily operations and managed multiple responsibilities.
- Promoted teamwork, cooperation, and a positive work environment.
- Trained employees on safety procedures and workplace standards.
- Maintained organized supplies and ensured operational needs were met.
- Demonstrated strong decision-making and problem-solving abilities.
Cashier/ Customer Service
Axe and Palm, Stanford University
09.2007 - 06.2008
- Provided friendly and professional service for Stanford Faculty Students and Staff.
- Actively listened to concerns and responded promptly to requests for assistance.
- Maintained a clean, organized, and welcoming environment.
- Followed established policies and procedures.
- Demonstrated responsibility, dependability, and attention to detail.
- Resolved concerns professionally and referred major issues to supervisors when appropriate.
Education
Associate of Arts - Business
Foothill College
Los Altos, Hunter St, Ca06-2012
High School Diploma -
Wilson High School
Santa Clara, CA06-2010
Skills
- Event planning and coordination
- Effective leadership
- Microsoft Excel and PowerPoint
- Event logistics management
- Customer experience enhancement
- Staff supervision and training
- Communication and active listening
- Conflict resolution and problem-solving
- Organization and time management
- Conflict resolution
- Cultural sensitivity
- Reliability
- Cultural awareness and sensitivity
- Dependable and responsible
- Patience and understanding
- Supporting children and families
Diversity and inclusion - Strong ability to communicate with families, staff,and community members - Environment management - Patient,dependable, responsible, and eager to learn Comfortable supporting team members and following established procedures - Child development support - Eager to begin a meaningful career in early childhood education and contribute positively to a preschool learning environment
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Event Coordinator/Cafe Supervisor
Stanford University Cardinal Cafe
05.2019 - Current
Customer Service Rep
Guckenheimer Enterprises
01.2012 - 05.2019
Manager
KJ’s Cafe
09.2008 - 12.2014
Cashier/ Customer Service
Axe and Palm, Stanford University
09.2007 - 06.2008
Associate of Arts - Business
Foothill College
High School Diploma -
Wilson High School