Victoria Pinhorn
Waterloo,ON
Summary
Dedicated and results-driven professional with extensive experience in management, operations, and research. Proven track record of optimizing workflows, enhancing team performance, and fostering a positive work environment. Skilled in implementing effective policies and procedures, managing cross-functional teams, and driving organizational success. Committed to leveraging strong communication and leadership skills to contribute to a dynamic team.
Overview
13
13
years of professional experience
Work History
Product Launch Specialist
Shopify
Waterloo, Ontario
11.2020 - Current
- Led the management of up to 30 concurrent product launches within Shopify’s largest product areas, overseeing communication and project alignment.
- Coordinated internal communications across hundreds of product launches annually, ensuring clarity and accuracy for all stakeholders.
- Maintained multiple sources of truth for various audiences.
- Provided data-driven recommendations to Senior Leadership, resulting in $4M in savings over 4 years.
- Streamlined UI and UX through strategic input, advocating for product reclassification and organization with Directors to improve user experience and drive adoption.
Internal Solutions Coordinator
Shopify
Toronto, ON
03.2019 - 08.2020
- Enhanced employee experience by translating company culture into welcoming and inclusive physical spaces.
- Organized large-scale events, such as the annual Spring Fling, hosting over 2,000 attendees.
- Oversaw operations for 3 Shopify offices, coordinating logistics internally and externally.
- Handled comprehensive travel arrangements, accommodations, and expense tracking for Senior Leadership.
- Managed Shopify-owned housing, coordinating lease agreements and housing transitions.
- Organized high-volume package logistics, from office stockists to custom merchandise exceeding 7k units on tight deadlines.
- Transitioned inventory and procurement processes to Shopify-specific vendors, with a focus on strengthening relationships for efficient operations and scalability.
- Implemented a new swag program, coordinating all orders and distribution.
- Collaborated with developers and architects to refine office layout plans and define workspace allocations.
- Managed all aspects of office setup, from workspace configuration to inventory stocking.
- Built vendor partnerships (Partake Brewing, T.O. Balloons, The Unscented Company) and supervised support services like catering, maintenance, and cleaning.
Store Manager and Manager Trainer
Starbucks
Toronto, ON
05.2011 - 11.2017
- Led recruitment efforts, including talent acquisition, onboarding, and employee lifecycle management, ensuring seamless integration into company culture.
- Managed district-wide performance improvement conversations and terminations, ensuring compliance and fostering professional growth.
- Processed payroll, optimised scheduling, and managed employee records while maintaining compliance with Canadian labour laws, occupational health and safety standards, and the Employment Standards Act.
- Cultivated strong customer relationships, actively soliciting feedback and resolving issues to improve satisfaction and retention.
- Demonstrated agility in decision-making, navigating change and ambiguity with a focus on operational efficiency and employee well-being.
- Managed office supplies, inventory, and procurement for a $1M/year store, ensuring budget optimization and cost control.
Education
Bachelor in Fine Arts - Theatre Production Management
Toronto Metropolitan University
Toronto04-2011
Skills
- Organization
- Capable of both teamwork and independence
- Resourcefulness
- Agile / bias for action
- Flexible
- Creativity
Timeline
Product Launch Specialist
Shopify
11.2020 - Current
Internal Solutions Coordinator
Shopify
03.2019 - 08.2020
Store Manager and Manager Trainer
Starbucks
05.2011 - 11.2017
Bachelor in Fine Arts - Theatre Production Management
Toronto Metropolitan University
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