Victoria Pimm
Vancouver,Canada
Summary
Experienced restaurant industry leader with 10 years of expertise across diverse dining environments. Adept at overseeing operations, team development, and guest experience while driving revenue and efficiency. Passionate about cultivating an inclusive, supportive, and high-performing workplace culture that empowers teams and fosters long-term success. Proven ability to navigate complex challenges and adapt to evolving industry demands while maintaining operational excellence. Committed to delivering exceptional hospitality and creating a restaurant environment that feels both inviting and deeply memorable.
Overview
8
8
years of professional experience
Work History
General Manager
Osteria Elio Volpe
Vancouver, B.C.
06.2024 - 08.2025
- Company Overview: Led operations for a 115-seat restaurant under the renowned Banda Volpi group
- Led operations for a 115-seat restaurant under the renowned Banda Volpi group
- Managed scheduling, labor forecasting, revenue growth strategies, and troubleshooting
- Developed and mentored a team of 50+ staff, fostering camaraderie and a professional, positive work culture
- Ensured top-tier guest experiences by maintaining high hospitality standards and a welcoming, warm, and inspiring environment
- Led operations for a 115-seat restaurant under the renowned Banda Volpi group
General Manager
Pepino’s Spaghetti House & Caffè La Tana
Vancouver, B.C.
02.2020 - 06.2024
- Oversaw two sister restaurants, managing full-day operations, including lunch and dinner service, seven days a week
- Led business growth and adaptation through the challenges of the COVID-19 pandemic, working closely with ownership to sustain and expand operations
- Focused on hospitality, guest experience, staff development, and retention, ensuring a high-performance team
- Actively contributed to revenue growth and operational success through strategic planning and mentorship
Assistant Manager
Vij’s Restaurant
Vancouver, B.C.
02.2018 - 02.2020
- Supported daily operations in a high-volume dining establishment
- Assisted the General Manager with staff supervision, scheduling, inventory management, and service coordination
- Trained and mentored employees, upheld restaurant policies, and ensured outstanding guest experiences
- Played a key role in maintaining smooth collaboration between front- and back-of-house teams to achieve business goals
Education
Diploma - Baking & Pastry
Pacific Institute of Culinary Arts
1505 W 2nd Ave #101, Vancouver, BC06-2015
High School Diploma -
Hugh McRoberts Secondary School
Richmond, BC06-2014
Levels 1, 2, & 3 -
WSET Wine Education
Skills
- Fluent in English and French
- Strong leadership and team development
- Restaurant operations & revenue management
- Advanced wine knowledge (WSET Level 1, 2, & 3)
- Hospitality & guest experience excellence
- Passion for wellness, including yoga practice
Timeline
General Manager
Osteria Elio Volpe
06.2024 - 08.2025
General Manager
Pepino’s Spaghetti House & Caffè La Tana
02.2020 - 06.2024
Assistant Manager
Vij’s Restaurant
02.2018 - 02.2020
Diploma - Baking & Pastry
Pacific Institute of Culinary Arts
High School Diploma -
Hugh McRoberts Secondary School
Levels 1, 2, & 3 -
WSET Wine Education
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