Victoria Pietrantonio
Ottawa,Canada
Summary
Detail-oriented and analytical Criminology graduate with extensive experience in data analysis and a deep understanding of criminal justice systems. Proven ability to utilize statistical software and data visualization tools to uncover trends and provide actionable insights. Strong commitment to public service and upholding ethical standards. Proficient at collaborating with cross-functional teams and effectively communicating findings to both technical and non-technical stakeholders. Seeking a government position to apply my expertise in data analysis and criminology to support initiatives aimed at enhancing public safety and justice.
Overview
5
5
years of professional experience
Work History
Server
Babbos Cucina Italiana
Ottawa, Ontario
05.2023 - Current
- Delivering food and drinks to customers in a timely and professional manner.
- Being familiar with the menu, including ingredients and preparation methods, to answer customer questions and make recommendations.
- Strong communication and interpersonal skills.
- Multitasking abilities to handle multiple tables and orders.
- Customer service orientation to provide a pleasant dining experience.
Data Analyst
Canada Post
Ottawa, Ontario
10.2022 - 04.2023
- Provided data-driven solutions to support decision making.
- Developed and maintained databases, data systems, reorganizing data in a readable format.
- Preparing reports and presentations to communicate findings to stakeholders.
- Summarizing key insights and recommendations based on data analysis.
- Ensuring data accuracy, integrity, and security.
- Adhering to data privacy regulations and best practices.
Client Advisor
Royal Bank of Canada
Ottawa, Ontario
09.2020 - 10.2022
- Informed and suggested new banking products to customers.
- Opened new accounts according to laid down rules and guidelines.
- Assessed client's viability for financial services and facilitated closings and referrals.
- Completed daily logs, tracked data and managed clients' book of business.
- Guided clients through compiling important financial histories and documentation for evaluation.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
Bartender/Server
Giovanni's Restaurant
11.2019 - 04.2023
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
Server
Mezzanotte Bistro
Ottawa, ON
03.2019 - 11.2020
- Cultivated warm relationships with regular customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-volume time frames while maintaining calm, professional demeanor.
Bartender/Server
Fratelli Kanata
Ottawa, ON
09.2019 - 12.2019
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
- Inspected dishes and utensils for cleanliness.
Education
Bachelor of Arts - Criminology
Carleton University
Ottawa, ON06.2022
Skills
- Point of Sale Systems
- Customer Service and Rapport
- Verbal and Written Communication
- Microsoft Excel
- Cash Management Strategies
- Critical Thinking
- Database Maintenance
- Leadership and Initiative
References
References available upon request.
Timeline
Server
Babbos Cucina Italiana
05.2023 - Current
Data Analyst
Canada Post
10.2022 - 04.2023
Client Advisor
Royal Bank of Canada
09.2020 - 10.2022
Bartender/Server
Giovanni's Restaurant
11.2019 - 04.2023
Bartender/Server
Fratelli Kanata
09.2019 - 12.2019
Server
Mezzanotte Bistro
03.2019 - 11.2020
Bachelor of Arts - Criminology
Carleton University
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