Victoria Peterson
Edmonton,Alberta
Summary
Result-driven Assistant Manager, 3+ years experience with strong background in managing retail operations and providing excellent customer service. Proven track record of success in increasing sales, managing inventory and achieving financial goals. As well as day to day training and development of associates.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Comark
10.2019 - Current
- Assisted store manager in meeting standards for customer service and quality.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
- Assisted in recruiting, hiring and training of team members.
- Trained and managed associates in customer service and sales techniques.
- Optimized store displays and appearance via strategic merchandising.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Produced regular sales reports, analyzed data and identified areas for improvement.
Key Holder
Toys R Us
09.2012 - 11.2013
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Skills
- Business Leadership
- Sales and Marketing
- Organizational Structuring
- Time management
- Communication Skills
- Ability to Multitask
- Adaptability
- Project Management
References
Terri-Lynne Reynolds (Manager) 780-940-5233
Timeline
Assistant Manager
Comark
10.2019 - Current
Key Holder
Toys R Us
09.2012 - 11.2013
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