Victoria Permetti
Santee
Summary
Dynamic and results-oriented professional with extensive experience in instructional support and classroom management, notably with Santee School District. Excelled in creating inclusive learning environments and implementing effective instructional strategies, enhancing student engagement and achievement. Skilled in Microsoft Office and adept at fostering collaborative teamwork. Demonstrated ability to improve student outcomes through innovative teaching and support.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Instructional Assistant - Special Education
Santee School District
Santee
08.2018 - Current
- Assists a certificated teacher in providing instruction to students with special needs in various programs
- Assist teacher in providing whole class instruction, small group and/or individual student settings as directed by the teacher (instruction can be in academic, technology, behavioral, social and/or functional skills development areas)
- Communicate with teachers regarding student progress and conduct
- Support and maintain discipline programs in the class and in outside classroom settings in the presence or absence of a teacher
- Assist in record-keeping tasks
- Assist with bus boarding and departing, preparing, serving and feeding meals and instructing during meals
- Administer first aid and remain informed of medical needs or problems of students
- Oversee students in a variety of instructional and recreational settings
- Work with and around hazardous materials
- Perform related duties as assigned
- Establish and maintain cooperative relationships with those contacted in the course of work
Campus Aide-Rio Seco School
Santee School District
Santee
10.2017 - 06.2018
- Supervise campus activities to assure the safety and security of students, staff and visitors in non-classroom activities
- Enforce and assure student compliance with school and District rules, regulations, policies and procedures
- Provides general information, assistance and guidance to students; responds to student inquiries and concerns
- Reports safety and sanitary hazards to appropriate personnel; responds to emergency situations as needed
Licensed AARP Inside Sales Associate, Customer Service, Customer Care Special Services, New Business, Underwriting, Agency
The Hartford
Santee
01.2011 - 03.2016
- Taking inbound phone calls from AARP members requesting insurance to meet their homeowner and automobile insurance needs
- Provide quotations and counseling on insurance coverage's
- Applying and adhering to appropriate underwriting guidelines to determine customer eligibility and utilizing a professional sales model
- Cross-selling products and services as they relate to customer needs
- Servicing customer's policies on the phone or by paper, making changes, adding or deleting coverage, handle more complex calls, customer complaints, increases, explanation of policy and coverages
- Help outside agents sell our policies, answer any questions or concerns to assure the policy is correct for everyone (the customer, the agent and The Hartford)
- Underwrite new business, current business, and old business who would like to come back to ensure all requirements are being met
Accounting Assistant, Sales, Customer Service Associate
Express Inc
San Diego
01.2010 - 01.2011
- Enter accounts payable invoices, accounts receivables collections, deposits, apply payments, charge credit cards, customer invoicing, credit request/verifications, send, receive and enter purchase orders, accounting contact for customers, filing and misc accounting requests and duties
- Prepare and send quotes per customer request, follow up on quotes, prepare and send samples per customer request, follow up on samples, prepare and create orders
- Basic office responsibilities, answer multi-phone lines, data/order entry, send and receive order confirmations, shipping, projects and tasks for management, owners and other office staff
- Any business request upon demand
Receptionist, Administration
Kahl Companies Inc
La Mesa
10.2006 - 11.2008
- Answer multi-phone lines, basic office responsibilities, ordering supplies, customer service, some accounting, releases, projects for estimators, project managers, owners and other office staff
- Any business request upon demand
Receptionist, Administration
Gould Electric, Inc.
Poway
08.2004 - 10.2006
- Answer multi-phone lines, basic office responsibilities, ordering supplies, Purchase Orders, Preliminary Information request, Panel Schedules, Submittals, bid packages, customer service, job schedules, projects for estimators, project managers, owners and other office staff
- Safety meeting minutes and distribution
- Any business request upon demand
Cashier, Copy and Print
Office Depot
Santee
12.2003 - 08.2004
- Ring up the customer's merchandise, handle returns, and exchanges
- Provided customer service, be of any assistance to employees and managers, at the end of the shift clean up
- Help customers with their copying needs, run large jobs for businesses and customers, orders (stamps and business cards), U.P.S shipping
Cashier, Line Server, Greeter/ Seater, Mascot
Home Town Buffet
Santee
03.2002 - 12.2003
- Cashier: ring up the guest, answer the phone, be of any assistant to the guest, other employees, and managers, at the end of the shift cleanup, count money, make deposits, and fill out all necessary paperwork
- Line Server: make sure the food is hot, presentable, and out on the buffet food area
- Greeter/ Seater: Greet the guest, see how many are in their party, and take them to their table, along with all the beginning and ending duties
Education
Some College (No Degree) - Teacher Education
Eastern Gateway Community College
OnlineBasic Education - Basic Education, Criminal Justice
Grossmont Community College
El Cajon, CA05.2008
Basic Education - Basic Education
Santana High School
Santee, CA01.2003
Regional Occupational Program - Business and Computer Applications
06.2002
Skills
- Instructional support
- Student assessment
- Record keeping
- Behavioral management
- First aid administration
- Classroom supervision
- General Computers
- Microsoft Office
- Effective communication
- Team collaboration
- Instructional strategies
- Data management
- Conflict resolution
- Adaptable teaching
- Personal care assistance
- Crisis intervention
- IEP management
- Lesson development
- Classroom management
- Supervising student activities
- Helping students with special needs
- Instructional material preparation
- Differentiated instruction
- Project-based learning
- Organization and prioritization
- Teacher support and collaboration
- Classroom support
- Individual student assistance
- Student needs support
- Verbal and written communication
- Growth mindset
- Collaborative teamwork
- Teacher support
- Classroom inclusion
Certification
- First Aid
- CPR
- Mandated Reporter
- CPI
- CA State Department of Insurance Property and Casualty Licensed (expired 2017)
Affiliations
- Robotics Lead Mentor/Advisor at Santana High School (2022-current)
- School PTSA president and executive board member at Santana High School (2022-current)
- Little League Volunteer, Board Member and Team Parent (2014-2020)
- Santee School District Character Education and Climate Advisory Committee (2017/2018 school year)
- Rio Seco School School Site Council (2017/2018 school year)
- Rio Seco School School Climate Committee (2017/2018 and 2018/2019 school year)
- Rio Seco School Volunteer, Room Parent and PTSA (2013-2022)
- Multiple community events with The Hartford (2011-2016)
References
References available upon request.
Timeline
Instructional Assistant - Special Education
Santee School District
08.2018 - Current
Campus Aide-Rio Seco School
Santee School District
10.2017 - 06.2018
Licensed AARP Inside Sales Associate, Customer Service, Customer Care Special Services, New Business, Underwriting, Agency
The Hartford
01.2011 - 03.2016
Accounting Assistant, Sales, Customer Service Associate
Express Inc
01.2010 - 01.2011
Receptionist, Administration
Kahl Companies Inc
10.2006 - 11.2008
Receptionist, Administration
Gould Electric, Inc.
08.2004 - 10.2006
Cashier, Copy and Print
Office Depot
12.2003 - 08.2004
Cashier, Line Server, Greeter/ Seater, Mascot
Home Town Buffet
03.2002 - 12.2003
Some College (No Degree) - Teacher Education
Eastern Gateway Community College
Basic Education - Basic Education, Criminal Justice
Grossmont Community College
Basic Education - Basic Education
Santana High School
Regional Occupational Program - Business and Computer Applications
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