Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Parnell

Thunder Bay,Canada

Summary

Dedicated and recent graduate of Confederation College's Human Resources program with hands-on experience as an HR Assistant. Strong work ethic and over seven years of proven excellence in customer service. Adept at fostering positive relationships and delivering exceptional support. Eager to transition my skills and knowledge into a dynamic role within the Human Resources field. Aiming to contribute to organizational success through effective recruitment, employee development, and HR initiatives.

Overview

6
6
years of professional experience

Work History

Server/Bartender

Chucks Roadhouse
06.2024 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Server

Neebing Roadhouse
09.2023 - 05.2024
  • Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information
  • Adhered to all safety, sanitization, and food handling guidelines and regulations
  • Offered information on new menu items, seasonal and daily specials, and pairings
  • Listened to guest needs and responded promptly for personalized service
  • Processed credit card transactions, gift cards and cash payments
  • Kept food service and preparation areas clean and neat
  • Delivered food and beverages promptly to customers
  • Assisted other servers in maintaining clean dining areas during busy times
  • Completed side work tasks such as rolling silverware, polishing glassware, or refilling condiments during downtime periods
  • Followed up with customers to check on food, drinks and requests.

Esthetician

Caryl Baker Visage
09.2021 - 04.2024
  • Knowledge of products and services
  • Full face waxing (specialized in eyebrows)
  • Helped coordinator keep spa clean, stocked, and operating smoothly
  • Offered makeup application services for special events or everyday wear
  • Minimized infection risk, keeping tools clean with proper procedures
  • Assisted clients with scheduling appointments and answering any questions about offered services
  • Provided hair removal services using waxing techniques
  • Tinted eyelashes and eyebrows to desired shades
  • Scheduled, cancelled and adjusted client appointments
  • Continuously updated knowledge of industry trends, new products, and treatment advancements.
  • Kept detailed records of client information such as allergies, medical conditions, and skin care history.

HR Assistant

Working Warriors
05.2023 - 09.2023
  • Prepared weekly reports and other documentation for internal communications, meeting support and new policy notifications
  • Facilitated daily operations of HR department with general and administrative support
  • Greeted visitors, answered phones and managed appointment and interview scheduling
  • Answered HR department inquiries, forwarding calls and messages to relevant personnel
  • Scheduled and coordinated meetings and training to support HR operations
  • Assisted in administering workers' compensation claims including filing paperwork and tracking progress
  • Maintained employee records by updating personal information, benefits, and performance evaluations
  • Assisted HR manager in recruitment processes by posting job ads and organizing resumes
  • Organized travel arrangements for regional, national, or international destinations.
  • Created photocopies, faxed documents, and performed other clerical functions.
  • Prepared and set up for new employee orientations.
  • Assisted with recruitment and interview processes to develop pipeline of candidates for employment.

Server

On Deck
11.2022 - 03.2023
  • Performed cash, card, and check transactions to complete customers purchases
  • Provided expertise on products on the menu and answer questions of any desired customer
  • Demonstrated hospitality and customer service while greeting tables
  • Took accurate notes detailing customer orders
  • Followed safety, sanitization and food handling guidelines
  • Processed credit card transactions, gift cards and cash payments.
  • Provided excellent customer service by anticipating needs and responding promptly to requests.

Summer Youth Worker

YES Employment
06.2022 - 09.2022
  • Facilitate workshops for clients in community settings
  • Handled basic communications and operational tasks with minimal oversight
  • Experienced with Excel, Word, Microsoft, and Teams computer programs
  • Assist with setting up and running projects for the youth job connection program
  • Assist in mentoring and counseling individual participants
  • Implemented the plan for the youth summer program
  • Completed assessments
  • Registered clients to come into the program
  • Worked in resource area for administrative duties, answering messages, help clients that walked in
  • Note taking during meetings
  • Assisted youth workers in their daily duties to ensure they maximize their tasks
  • Kept up with outlook calendar
  • Prevented errors by carefully following work directives from senior staff
  • Participated in staff meetings to discuss program updates, share ideas, and address any concerns
  • Maintained clean and organized work environment, setting positive example for participants
  • Assisted in planning and coordinating summer events for youth participants
  • Conducted daily check-ins with youth, discussing progress, challenges, and areas of growth
  • Supported office workflows with well-organized supplies and smoothly distributed mail
  • Developed engaging activities and games for children to promote social interaction
  • Supervised youth during field trips, ensuring safety and adherence to rules at all times
  • Facilitated group discussions on various topics, encouraging self-expression and active listening skills.

Server

Emerald greens
06.2021 - 09.2021
  • Seasonal server
  • Operated cash register to record all transactions accurately and efficiently
  • Restocked service stations to maximize availability
  • Memorized menu additions, changes and limited offerings
  • Communicated professionally with customers, colleagues and supervisors
  • Demonstrated hospitality and customer service while greeting tables
  • Adhered to state liquor regulations to serve alcohol safely.

Cashier

Metro
09.2018 - 10.2020
  • Knowledge of products
  • Memorizing of all produce codes
  • Assist customers with hard to find items
  • Put out inventory, and stocked shelves
  • Approached and solved problems with initiative and sound judgment
  • Promoted loyalty programs and store cards
  • Engaged customers in pleasant conversation while completing cash register transactions
  • Bagged, boxed or wrapped products for customers
  • Stocked store shelves and end-caps with merchandise
  • Kept clean, organized and well-stocked checkout areas.

Education

Human Resource

Confederation College
Thunder Bay, ON
04.2024

High School Diploma -

St. Ignatius High School
Thunder Bay, ON
06.2022

Skills

  • Leadership Qualities
  • Workforce Planning
  • Attention To Detail
  • Active Listening
  • Problem Solving
  • Team Collaboration
  • Organizational Skills
  • Microsoft Office

Timeline

Server/Bartender

Chucks Roadhouse
06.2024 - Current

Server

Neebing Roadhouse
09.2023 - 05.2024

HR Assistant

Working Warriors
05.2023 - 09.2023

Server

On Deck
11.2022 - 03.2023

Summer Youth Worker

YES Employment
06.2022 - 09.2022

Esthetician

Caryl Baker Visage
09.2021 - 04.2024

Server

Emerald greens
06.2021 - 09.2021

Cashier

Metro
09.2018 - 10.2020

Human Resource

Confederation College

High School Diploma -

St. Ignatius High School

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Victoria Parnell