Victoria Paquet
Customer Service
St. Albert,AB
Summary
Experienced Cashier & Educator with a track record of workplace excellence. Professional and friendly with strong customer service abilities. Willingness to take on new responsibilities and learn new skills in order to contribute to business needs. Available Part-Time & Full-Time depending on business needs.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Cashier / Customer Service
SportChek, Spruce Grove
06.2022 - Current
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy levels
- Assisted customers with returns, refunds, and resolving transaction issues
- Answered questions about store policies and addressed customer concerns.
- Worked with floor team and managers to meet wide range of customer needs.
- Worked closely with shift manager to solve problems and handle customer concerns
- Addressed customer needs and made product recommendations to increase sales
- Helped customers complete purchases, locate items, and join reward programs
- Tallied cash drawer at beginning and end of each work shift
- Assisted customers with returns, refunds and resolving transaction issues
Nanny
West Edmonton - Nanny
02.2023 - 01.2024
- Prepared healthy, age-appropriate snacks & meals
- Monitored schedules to maintain sleeping, eating, play time for child
- Built positive and nurturing environments to support child social and emotional growth
- Organized and cleaned home after activities by picking up toys and straightening up play area.
- Assisted with light housekeeping duties as well as running errands.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
Temporary Sales Associate
Garage Clothing
07.2023 - 09.2023
- Greeted Customers entering the store and responded promptly to customers needs
- Helped customers complete purchases, locate items, and join the Garage rewards program
- Making sure the store is always looking at its best, such as folding, putting clothing away at the correct place.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged with customers to effectively build rapport and lasting relationships.
Educator
Magic Moments Daycare, Brossard QC
05.2020 - 12.2021
- Built relationships and communicated with parents to provide best learning environment for children
- Monitored child's progress and adjusted instructions to meet individual needs
- Utilized innovative teaching strategies to effectively engage students learning experience
- Educated in age groups 4-5 year olds & 2-3 year olds
- Planned group activities weekly
- Monitored student progress and adjusted instruction to meet individual needs.
- Made sure children were always in a safe environment
- Evaluated children for Cognitive, Social, Motor, & Fine Motor Skills.
Educator
Biamel Daycare, Brossard QC
06.2016 - 06.2019
- Built relationships and communicated with parents to provide best learning environment for children
- Monitored child's progress and adjusted instructions to meet individual needs
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience
- Teaching strategies to effectively engage students in learning
- Helped children explore concepts with engaging, learning focused activities
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize children's education
- Maintained safe environments for children.
- Planning weekly activities for children.
Education
High School -
Centennial Regional High School, Greenfield Park QC
Greenfield Park, QC 06.2012 - 06.2018
Skills
Strong customer service abilities
Strong communication
Organization and time management
Problem solving
Flexibility
Ability to work in a fast-paced environment
Customer satisfaction
Customer complaint resolution
CPR Level C
Timeline
Temporary Sales Associate
Garage Clothing
07.2023 - 09.2023
Nanny
West Edmonton - Nanny
02.2023 - 01.2024
Cashier / Customer Service
SportChek, Spruce Grove
06.2022 - Current
Educator
Magic Moments Daycare, Brossard QC
05.2020 - 12.2021
Educator
Biamel Daycare, Brossard QC
06.2016 - 06.2019
High School -
Centennial Regional High School, Greenfield Park QC
06.2012 - 06.2018