Victoria Pappas
Sherwood Park,AB
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Hostess
Moxies Bar & Grill
08.2023 - Current
- Backed up servers by checking on tables and retrieving items for guests.
- Cross-trained to handle different restaurant roles, including kitchen and to-go stations.
- Advised customers about special offerings and menu items to help drive sales.
- Completed daily side work and opening and closing duties without fail.
Babysitter
Neighborhood Community
10.2019 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Promoted language development skills through reading and storytelling.
- Taught children basic life skills, manners and personal hygiene.
Hostess
Earls Kitchen + Bar
05.2023 - 08.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Sales Associate
Kingsway Garage
10.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Greeted customers and helped with product questions, selections and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
Hostess
Overlander Mountain Lodge
07.2019 - 07.2022
- Took reservations by phone, answered customer questions and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Informed servers of newly seated parties for speedy service.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
Server
Overlander Mountain Lodge
07.2019 - 07.2022
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Checked identification for minimum age for sale of alcoholic beverages.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
High School Diploma -
Salisbury Composite High School
Sherwood Park, AB06.2022
Skills
- Customer Service
- Dependability
- Adaptability
- Team player
- Fluently speak, read, and write in Greek
- Anticipating Guest Needs
- Guest Satisfaction
- Maintaining Safe Environment
- Reliability
References
Tim Karas, General Manager, Overlander Mountain Lodge, (780)-232-6055- Gm@overlandermountainlodge.com- Former employer
Timeline
Hostess
Moxies Bar & Grill
08.2023 - Current
Hostess
Earls Kitchen + Bar
05.2023 - 08.2023
Sales Associate
Kingsway Garage
10.2022 - 01.2023
Babysitter
Neighborhood Community
10.2019 - Current
Hostess
Overlander Mountain Lodge
07.2019 - 07.2022
Server
Overlander Mountain Lodge
07.2019 - 07.2022
High School Diploma -
Salisbury Composite High School
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