Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Pacheco

Concord

Summary

Dynamic retail professional with extensive experience at Kohl's, excelling in customer service and team leadership. Proven track record in driving revenue growth through innovative sales strategies and effective employee training. Adept at visual merchandising and data reporting, fostering strong relationships to enhance brand presence and customer satisfaction.

Overview

10
10
years of professional experience

Work History

Assistant Store Manager

Kohl's
Vallejo
01.2018 - 02.2025
  • Created promotional campaigns to increase brand awareness and attract new customers.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Trained new employees on store policies, procedures and customer service standards.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Answered customer questions and addressed problems and complaints in person and via phone.

Merchandising Supervisor

Kohl's
Pleasant Hill
06.2016 - 01.2018
  • Created visual displays that showcased products in an attractive manner.
  • Monitored stock to maintain sufficient quantity of featured product.
  • Organized and prioritized projects.
  • Coached, directed and counseled merchandisers on overall performance, clearly defined expectations, monitored progress and tracked volume for incentives and productivity.

Sales Lead

Kohl's
Pleasant Hill
04.2015 - 06.2016
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Provided training sessions for new employees on sales techniques, procedures.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.

Seasonal Worker

Kohl's
Pleasant Hill
10.2014 - 04.2015
  • Assisted shoppers in locating desired items within the store.
  • Contributed to team efforts by accomplishing related tasks as needed.
  • Communicated effectively with other staff members about customer needs.

Education

High School Diploma -

North Attleboro High School
North Attleboro, MA
06-2010

Skills

  • Customer service
  • Employee training
  • Visual merchandising
  • Team leadership
  • Conflict resolution
  • Sales strategy
  • Data reporting
  • Communication skills
  • Project management
  • Time management
  • Relationship building

Timeline

Assistant Store Manager

Kohl's
01.2018 - 02.2025

Merchandising Supervisor

Kohl's
06.2016 - 01.2018

Sales Lead

Kohl's
04.2015 - 06.2016

Seasonal Worker

Kohl's
10.2014 - 04.2015

High School Diploma -

North Attleboro High School

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Victoria Pacheco