Victoria Owings
San Diego
Summary
Knowledgeable Restaurant Manager with solid history of managing restaurant operations and enhancing customer satisfaction. Proven track record of optimizing workflow and improving staff performance through effective training and leadership. Demonstrated ability to manage inventory and ensure compliance with health and safety regulations.
Overview
12
12
years of professional experience
Work History
Restaurant Manager
Ruth's Chris Steakhouse
San Diego, CA
08.2024 - Current
- Supervised all aspects of daily restaurant functions, focusing on delivering outstanding guest experiences and adhering to service quality benchmarks.
- Led staff training programs, enhancing team performance and service consistency.
- Developed and implemented operational procedures to improve efficiency and reduce costs.
- Managed inventory control processes, optimizing stock levels and minimizing waste.
- Analyzed sales reports to identify trends, driving strategic decisions for menu adjustments.
- Fostered a positive workplace culture, mentoring staff to enhance job satisfaction and retention.
- Collaborated with culinary teams to design seasonal menus, aligning offerings with customer preferences.
- Ensured compliance with health regulations and safety standards, maintaining a safe dining environment.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Key Professional/Assistant Manager
Ruth's Chris Steakhouse
San Diego, CA
08.2022 - 08.2024
- Streamlined reservation management system for enhanced customer service efficiency.
- Coordinated team schedules to optimize staff coverage during peak hours.
- Assisted in training new employees on operational procedures and customer engagement techniques.
- Supported management in developing promotional materials to boost restaurant visibility and sales initiatives.
- Streamlined office operations for increased efficiency through effective organization and management of files and documents.
- Conducted thorough research on industry trends to provide valuable insights during strategy development sessions with senior management teams.
- Provided exceptional customer service through prompt resolution of complaints or issues that arose during interactions with clients or partners.
- Developed strong professional relationships with guests by promptly addressing concerns or requests with tactfulness and diplomacy.
Hostess/Server Assistant
Ruth Chris Steakhouse
San Diego, CA
03.2019 - 08.2022
- Greeted and seated guests efficiently to ensure prompt service and customer satisfaction.
- Managed reservation system, optimizing table turnover and minimizing wait times.
- Coordinated with kitchen and waitstaff to facilitate smooth dining experiences.
- Trained new host staff on procedures and customer service standards for consistent performance.
- Monitored dining area for cleanliness and organization, maintaining high standards of hospitality.
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties
Concierge
The Bridges At Rancho Santa Fe
San Diego, CA
04.2021 - 03.2022
- Managed member relations with a supportive and collaborative approach.
- Boosted member satisfaction through innovative problem-solving.
- Applied detail-focused skills to maintain impeccable lobby appearance.
- Efficiently handled administrative tasks, showing analytical prowess.
Barista
Target
Escondido, CA
08.2017 - 02.2019
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Operated espresso machines and brewing equipment to deliver consistent product quality.
- Managed inventory levels, restocking supplies to ensure seamless service flow.
- Trained new baristas on beverage preparation techniques and customer service standards.
Lead Server
Powder River Pizza And Pub
Sheridan, WY
10.2014 - 07.2017
- Supervised daily operations to ensure optimal service quality and guest satisfaction.
- Trained and mentored new staff on menu knowledge and customer service protocols.
- Coordinated team schedules to enhance efficiency during peak hours.
- Implemented process improvements to streamline order delivery and reduce wait times.
- Developed strong relationships with regular customers, enhancing loyalty and repeat business.
Education
General Studies
Palomar College
San Marcos, CASkills
- Team development
- Inventory management
- Customer relationship management
- Staff management
- Organization and prioritization
- Staff scheduling
- Food service background
- Regulatory compliance
Timeline
Restaurant Manager
Ruth's Chris Steakhouse
08.2024 - Current
Key Professional/Assistant Manager
Ruth's Chris Steakhouse
08.2022 - 08.2024
Concierge
The Bridges At Rancho Santa Fe
04.2021 - 03.2022
Hostess/Server Assistant
Ruth Chris Steakhouse
03.2019 - 08.2022
Barista
Target
08.2017 - 02.2019
Lead Server
Powder River Pizza And Pub
10.2014 - 07.2017
General Studies
Palomar College