VICTORIA ORDU
Regina,SK
Summary
Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Analyst
Topron Consulting
11.2021 - 10.2022
- Evaluated business requirements, leveraging information to forecast costs relating increasing sales by 70%
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Collaborated with stakeholders to define project objectives and criteria
Scrum Master
Improvtek
11.2019 - 04.2020
- Managed product backlog and supported Scrum framework for monthly sprints.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies
- Implemented best practices to drive quality IT project delivery
- Negotiated and managed project budgets to meet goals
Settlement Case Worker
Regina Open Door Society
01.2018 - 01.2019
- Collaborated with Immigration Refugee and Citizenship Canada to achieve comfortable settlement and integration results for all newcomer families including accommodation, education, Canadian bank account appointments and identifications.
- Prepared variety of different written communications, case reports and documents to ensure smooth operations and client needs assessment .
- Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual orientation and settlement workshop sessions with increased client interaction of 100%
Team Lead, Coordinator & Event Planner- Volunteer
MOSAIC, African Canadian Resource Network Saskatchewan Inc
01.2018 - 01.2019
- Played key role executive organizing committee and was responsible for reaching out to local vendors, cultural associations and merchants interested in selling their merchandize Mosaic African Pavilion 2018 and 2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows facilitating Mosaic African Pavilion cultural fashion show as well as volunteer recruitment and coordination to showcase amazing African trends and designs.
Student Volunteer
World University Service of Canada
01.2011 - 01.2017
- Interacted and assessed student participants, providing advising and academic support to newly Sponsored Refugee Students, and developing and conducting on-going evaluation of program and support services.
- Managed over 5 client appointment , working with groups and organizations to help integrate new arrivals during their application of Social Security and health identification cards, and school registration.
- Mentored students through Study -buddy programs and groups to increase satisfaction and help each engage in campus life.
Immigration Administrative Assistant
Culture Connect Immigration
05.2016 - 10.2016
- Assisted clients with immigration application completion to improve timeliness of case review and disposition.
- Monitored immigration law developments and procedural changes to improve client service quality and case outcomes.
- Maintained immigration attorneys' schedules to enable timely client service delivery and promote firm’s income growth.
- Contributed to client case file preparation and verified inclusion of required documentation.
- Performed administrative tasks, including revising and finalizing letters, briefs and memos. Managing over 20 customer calls per day.
Education
Bachelor of Arts -
University of Regina
06.2016
Liberal Arts -
University of Regina
Regina, SK06.2015
Skills
- Client communication
- Brand standards
- Cash Handling
- Customer service
- Product and service sales
- MS Office
- Leadership
- Computer skills
- Team building
- Verbal and written communication
- Schedule and calendar management
Certification
- Business Analysis Training- IIBA endorsed issued by Topron Consulting- October, 29th 2022
- Certified Scrum Master Certification. July 21, 2022
- Foundations of User Experience Design- Issued by Google May10, 2022
- Project Management - Coursera- In view
- Change Management - Coursera- In view
Timeline
Business Analyst
Topron Consulting
11.2021 - 10.2022
Scrum Master
Improvtek
11.2019 - 04.2020
Settlement Case Worker
Regina Open Door Society
01.2018 - 01.2019
Team Lead, Coordinator & Event Planner- Volunteer
MOSAIC, African Canadian Resource Network Saskatchewan Inc
01.2018 - 01.2019
Immigration Administrative Assistant
Culture Connect Immigration
05.2016 - 10.2016
Student Volunteer
World University Service of Canada
01.2011 - 01.2017
Bachelor of Arts -
University of Regina
Liberal Arts -
University of Regina
- Business Analysis Training- IIBA endorsed issued by Topron Consulting- October, 29th 2022
- Certified Scrum Master Certification. July 21, 2022
- Foundations of User Experience Design- Issued by Google May10, 2022
- Project Management - Coursera- In view
- Change Management - Coursera- In view
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