Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Ordu

Calgary,AB

Summary

Dedicated and results-oriented Credit Analyst and Collections Officer with 3 years of experience in the banking and finance industry. Managing and recovering outstanding debts and helping clients in improving their collection status while maintaining positive customer relationships.

Overview

6
6
years of professional experience

Work History

Financial Advisor

Conexus Credit Union
12.2021 - Current


  • Conducted in-depth analysis of customer accounts to identify potential risks.
  • Recommended credit limits and payment terms based on financial assessments.
  • Collaborated with sales and account management teams to resolve customer issues.
  • Prepared detailed reports on collection activities and trends for management
  • Offered and approved loans and credit assessment

Senior Customer Service Associate

Bank Of Nova Scotia
02.2020 - 12.2021
  • Lead a team of 5 team customer service representatives, providing guidance, support, and training to ensure team goals are met.
  • Performed universal banking duties and working closely with licensed advisor providing solutions for customer and referrals where needed
  • Manage customer inquiries, concerns, and complaints, achieving an average customer satisfaction rating of 95%
  • Developed and implemented customer service policies and procedures to streamline processes and enhance efficiency.
  • Analyzed customer feedback and identified areas for improvement, resulting in a proactive customer focused manner.
  • Collaborated with other departments, such as mortgage, estate unit, consumer loan and internal solutions team to resolve complex issues and provide seamless service to customers.
  • Utilized intralink software for day to day banking needs and to maintain and update customer records and track service metrics.

Collection and Fines Officer

John Howard Society
11.2019 - 03.2020
  • Provided an alternative to paying out of pocket for certain fines.
  • Arrange a volunteer work placement with one of our community partners.
  • Analyze and match clients with programs that allows the fine to be worked off through volunteer labor, helping both those who are required to pay the fine, as well as the community.
  • Addressed public questions, complaints and requests and provided necessary assistance.

Project Manager , Talent and Business Promotion

African Resource Network- Mosaic African Pavilion
05.2018 - 06.2019
  • Community Engagement & Consultation:
  • Expertise in leading community engagement processes, collecting feedback, and promoting inclusive decision-making.
  • Project Management: Demonstrated ability to apply project management principles to plan, implement, and monitor community initiatives effectively.
  • Inclusivity Advocacy: Strong commitment to promoting diversity and inclusivity, with focus on empowering marginalized populations and overcoming barriers to access.
  • Group Facilitation & Team Building: Skilled in group dynamics and fostering collaborative environments to achieve common goals.
  • Managed over 50 vendors booking Increasing their sales by 60%".

Education

Bachelor of Arts -

University of Regina
Regina, SK
06.2016

Liberal Arts

University of Regina
Regina, SK
06.2016

Skills

  • Debt repayment strategist
  • Investment management
  • Retirement planning
  • Risk management
  • Credit analysis
  • Client relationship management
  • Financial products and services

Timeline

Financial Advisor

Conexus Credit Union
12.2021 - Current

Senior Customer Service Associate

Bank Of Nova Scotia
02.2020 - 12.2021

Collection and Fines Officer

John Howard Society
11.2019 - 03.2020

Project Manager , Talent and Business Promotion

African Resource Network- Mosaic African Pavilion
05.2018 - 06.2019

Bachelor of Arts -

University of Regina

Liberal Arts

University of Regina

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Victoria Ordu