VICTORIA ONYEKACHI OWOLABI
Steinbach,Canada
Summary
Dedicated and detailed-oriented professional with extensive experience in delivering exceptional customer service and administrative support in finance role. Proficient in computer programs and a proven track record of resolving customer inquiries on a timely manner. Achieved high customer satisfaction scores through emphatic problem solving and strong communication to enhance customer relationships and drive service excellence.
Overview
17
17
years of professional experience
Work History
Plant Production Worker
Exceldor Cooperative Blumenort
03.2025 - Current
- Work efficiently on the production line to meet quality and productivity standard.
- Collaborate with colleagues to achieve team goals and objectives.
- Adhere to safety protocols and guidelines to prevent accidents and injuries in work place.
- Demonstrate ability to work for long hours, manage time effectively and maintain productivity during peak period.
- Pack and label products accurately and efficiently.
Admin and Finance Officer
IFEANYI Chukwujekwu & Co FCT
01.2022 - 12.2024
- Managed financial transactions, including invoice, payments and expense tracking.
- Ability to handle sensitive information with high level of professionalism, confidentiality and discretion.
- Provided administrative support, including email management and data entry.
- Maintained accurate and up to date financial records, reports and statements.
- Managed staff recruitment, training, and performance.
- Ensured compliance with financial and regulatory policies.
Transaction Supervisor
FIRST CITY MONUMENT BANK
01.2013 - 12.2022
- Managed cash handling and reconciliation of ATM transactions.
- Supervised daily branch operations and coordinated branch staff activities.
- Ensured compliance with bank policies, procedures and regulatory requirements.
- Monitored reports on transactional efficiency to identify and prevent irregularities.
- Managed client interactions via phone calls, emails, and in-person meetings to address inquiries and provide assistance.
- Adapted to various work environments, providing support as needed and following supervisory directives.
- Resolved customer complaints and provided training to staff on customer service standards.
Customer Service Officer
ECO BANK NIGERIA PLC
01.2008 - 12.2010
- Responded promptly to customer inquiries in a professional manner.
- Resolved customer issues effectively within the established timelines.
- Delivered accurate product and service information.
- Maintained accurate and up to date customer records and fillings.
- Gathered customer feedback for product and service improvement.
Education
MBA - Financial Management
Ladoke Akintola University of Technology
11.2014
Post Graduate Diploma - Management
Ladoke Akintola University of Technology
03.2010
Higer National Diploma - Accountancy
Federal Polytechnic Bida
10.2003
National Diploma - Accountancy
Federal Polytechnic Bida
04.2000
Skills
- Communication Skill
- Time Management
- Public Speaking
- Customer Relations
- Task Prioritization
- Adaptability
- Analytical Thinking
- Problem-Solving
- Emotional Intelligence
- Product Knowledge
- Attention to Details
- Data Entry Skills
Languages
English
Full Professional
Timeline
Plant Production Worker
Exceldor Cooperative Blumenort
03.2025 - Current
Admin and Finance Officer
IFEANYI Chukwujekwu & Co FCT
01.2022 - 12.2024
Transaction Supervisor
FIRST CITY MONUMENT BANK
01.2013 - 12.2022
Customer Service Officer
ECO BANK NIGERIA PLC
01.2008 - 12.2010
Post Graduate Diploma - Management
Ladoke Akintola University of Technology
Higer National Diploma - Accountancy
Federal Polytechnic Bida
National Diploma - Accountancy
Federal Polytechnic Bida
MBA - Financial Management
Ladoke Akintola University of Technology
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