Victoria Olayinka Alasela
Vaughan
Summary
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Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Quick Collect Money Transfer
06.2024 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Support Worker
KJD Care Service
05.2022 - 06.2024
- Assisting with bathing and dressing the client. Assisting with preparation, serving and consumption of food and drink. Administering oral and topical medication as prescribed by a doctor. Maintaining records of all treatment being administered.
Health Care Assistance
Stick Care Group
12.2021 - 04.2022
- Monitor and record patients’ condition by taking weight, respiration pulse and temperature. Deliver services to facilitate patients by setting beds, serving and feeding meals, moving around, and toileting.
- Grow a comfortable and peaceful environment by conducting communication with patients.
Sales Representative
African Tasty Restautant
10.2021 - 12.2021
- Serves customers by selling products and services and meeting customer needs.
- Services existing accounts and establishes new accounts by planning and organizing a daily work schedule to call on existing or potential sales outlets.
- Greets potential customers, listens to their needs and problems, and steers them toward products and services that can help them to address their needs.
- Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
Industrial Training
National Youth Service Corps (NYSC)
02.2014 - 07.2015
Directorate of University Farms, Abeokuta Industrial Training
Ogun State Government
05.2011 - 07.2012
- Management of mixed crops and vegetables farm.
- Overseeing of an intensive layer and broiler farms in the host community.
- Marketing and sales of the product after harvesting
- Recording and documentation of daily activities on the farm
Education
Junior Secondary School -
Our Lady Of Apostle
Ibadan, Oyo State08.2004
MSC - Agriculture for Sustainability Development
University Greenwich
07.2022
Bachelor's Degree - B. Agric Animal Nutrition (Second Class Lower Division)
Federal University of Agriculture
Abeokuta, Ogun state07.2013
Senior Secondary School - undefined
Oladipo Alayande, School Of Science
Ibadan, Oyo State07.2007
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Call management
- Documentation
- Data collection
- Filing
- CRM software
- Information security
- CRM software proficiency
Languages
English A1
Yoruba A1
English
Full Professional
Accomplishments
- Professional Membership
- Member, Animal Science Association of Nigeria (ASAN)
Timeline
Customer Service Representative
Quick Collect Money Transfer
06.2024 - 04.2025
Support Worker
KJD Care Service
05.2022 - 06.2024
Health Care Assistance
Stick Care Group
12.2021 - 04.2022
Sales Representative
African Tasty Restautant
10.2021 - 12.2021
Industrial Training
National Youth Service Corps (NYSC)
02.2014 - 07.2015
Directorate of University Farms, Abeokuta Industrial Training
Ogun State Government
05.2011 - 07.2012
MSC - Agriculture for Sustainability Development
University Greenwich
Bachelor's Degree - B. Agric Animal Nutrition (Second Class Lower Division)
Federal University of Agriculture
Senior Secondary School - undefined
Oladipo Alayande, School Of Science
Junior Secondary School -
Our Lady Of Apostle
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