Victoria Nother
Winnipeg,MB
Summary
10+ years experienced and highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
12
12
years of professional experience
Work History
Business Associate
BELL MTS
Winnipeg, MB
06.2021 - Current
- Performed administrative duties such as filing, data entry.
- Negotiated contracts with clients to ensure long-term partnerships.
- Adhered strictly to company policies related to ethical selling practices.
- Maintained up-to-date knowledge of all company products including pricing structures and discounts available.
- Conducted needs analysis to determine customer requirements and expectations to recommend specific products and solutions.
- Developed new sales opportunities through phone calls, e-mail campaigns, networking and other prospecting methods.
- Served as direct point of contact for customers and regularly followed up to update information and resolve issues.
- Tracked daily activities using a CRM system for accurate recordkeeping.
- Offered customized solutions tailored to each client's individual needs.
Supervisor
BELL MTS
Winnipeg, MB
05.2019 - 06.2021
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Complied with company policies, objectives and communication goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Collaborated with other departments to coordinate workflow processes between teams.
Consumer Service Representative
BELL MTS
Winnipeg, MB
03.2012 - 05.2019
- Assisted customers with inquiries, requests and complaints in a professional manner.
- Maintained accurate records of customer interactions, transactions, comments and complaints.
- Proactively recommended changes based on consumer needs and market trends to grow company.
- Resolved customer disputes by providing appropriate solutions and alternatives within the time limits.
- Provided product information to customers through phone calls, emails or chat messages.
Education
High School Diploma -
Collège Sturgeon Heights Collegiate
Winnipeg, MB06-2007
Skills
- Adaptability and Flexibility
- Task Prioritization
- Excellent Oral and Written Communication
- Professional Demeanor
- Problem-Solving Abilities
- Process Improvement
Timeline
Business Associate
BELL MTS
06.2021 - Current
Supervisor
BELL MTS
05.2019 - 06.2021
Consumer Service Representative
BELL MTS
03.2012 - 05.2019
High School Diploma -
Collège Sturgeon Heights Collegiate
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