Victoria Noseworthy
Madeira Beach ,FL
Summary
Dedicated professional with proven performance in client management through the lifecycle from onboarding to growth enhancement. Strategic thinker who develops strong relationships with key stakeholders. Detail-oriented in problem-solving and planning with expertise in operations, project management, and client delivery.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Engagement Manager-Global Salesforce Practice
Media.Monks
11.2022 - Current
- Managed the onboarding process for medium to large size retail clients and developed an enhanced system to ensure the process was faster (30%), more seamless (25% less issues reported) and resulted in 40% greater customer satisfaction.
- Managed cross-functional team members to onboard & deliver complex SFMC campaigns & initiatives
- Managed Client Contracts & budget estimates to track against project resource allocation
- Organized and managed regular client meetings to review performance, progress, and identify opportunities for enhancement & growth
- Identified opportunities with internal resources to provide guidance and training opportunities to increase utilization and knowledge of performance marketing tools
- Created detailed reports of key performance indicators to track overall business performance and objectives
- Collaborated with key stakeholders on customer accounts regularly to identify potential opportunities or areas of concern
- Developed and maintained effective relationships with clients to ensure satisfaction and alignment on their business goals
- Implemented best practices for project management methodology throughout the engagement life cycle.
Operations and Project Delivery Lead
Media.Monks
11.2020 - 11.2022
- Developed processes for efficient management of projects from initiation through closure
- Consulted with clients and project managers to analyze business needs for specific projects
- Provided leadership in developing high performing teams by motivating personnel through goal setting, coaching and problem-solving techniques
- Monitored progress and identified potential risks or areas for improvement throughout the life cycle of each project
- Utilized excellent communication skills to coordinate business enhancements with stakeholders and team members
- Identified areas where process improvements could be applied to enhance efficiency
- Mentored junior team members to develop their project management skills and improve their overall performance.
- Optimized resource allocation by regularly reviewing team capacity against workload requirements.
Manager, Client Delivery
Bond Brand Loyalty Agency
09.2019 - 06.2020
- Conducted monthly meetings to create business plans to drive successful monthly business
- Developed personal growth opportunities, empowering employees to produce results and meet goals
- Formulated strategic plans that aligned with long-term business objectives while taking budgetary constraints into consideration
- Led and directed team members on effective methods, operations, and procedures
- Defined and coordinated team goals and objectives to drive success
- Analyzed market trends regularly to develop targeted marketing campaigns that achieved desired results
- Identified operational process inefficiencies to recommend necessary improvements.
Senior Digital Program Manager
Salesforce-SFMC
04.2015 - 08.2019
- Coordinated between technical teams to ensure high-quality product development cycles
- Collaborated with internal and external partners to meet project timelines
- Successfully managed large complex retail client projects to completion with a focus on customer satisfaction and meeting tight deadlines
- Leveraged program management expertise to create detailed schedules, identify resource requirements for implementation and delivery, and set achievable milestones for projects
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
- Facilitated meetings between stakeholders at all levels of the organization
- Developed and implemented project plans, tracked progress, and identified risks to ensure successful delivery of client expectations.
Senior Account Manager, Client Services
Epsilon
11.2007 - 07.2014
- Coordinated cross-functional teams consisting of internal departments as well as external vendors
- Generated reports on client performance metrics for upper management review
- Built and established strong relationships with B2C retail clients, enabling and nurturing long-term partnerships
- Managed a portfolio of accounts by providing timely support and guidance
- Advised large US based clients on best practices for product utilization to increase efficiency
- Generated and presented reports to senior management on account performance
- Cultivated strong client relationships through proactive communication and problem-solving
- Developed and managed relationships with internal & external key stakeholders to ensure client satisfaction
- Monitored competitor trends and market shifts to maintain company relevance.
Education
Developmental Services in Social Work -
Humber College of Applied Arts & Technology
Skills
- Strong Effective Communication
- Team Management
- Customer Relationship Management
- Critical Thinking, Creative Problem Solver
- Strong Leadership, Analytical and Technical
- Process Improvement & Implementation
- Strong Organizational & Time Management
- Digital Marketing
Certification
Salesforce Administration Certification
Timeline
Senior Engagement Manager-Global Salesforce Practice
Media.Monks
11.2022 - Current
Operations and Project Delivery Lead
Media.Monks
11.2020 - 11.2022
Manager, Client Delivery
Bond Brand Loyalty Agency
09.2019 - 06.2020
Senior Digital Program Manager
Salesforce-SFMC
04.2015 - 08.2019
Senior Account Manager, Client Services
Epsilon
11.2007 - 07.2014
Developmental Services in Social Work -
Humber College of Applied Arts & Technology
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