Victoria Nickle
Winnipeg
Summary
Detailed and people oriented professional with 8+ years of customer and client services.
Experienced with employee relations and recruitment processes. Utilizes strategic approaches to enhance team collaboration and effectiveness. Track record of successfully managing conflict resolution and talent acquisition.
Overview
7
7
years of professional experience
Work History
Human Resource Coordinator
KPI Connect Ltd
01.2022 - Current
- Maintained human resources information system and kept employee files up to date and accurate.
- Improved employee retention with targeted professional development opportunities.
- Conducted new employee onboarding and provided ongoing orientation training.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Reviewed human resources paperwork for accuracy and completeness.
- Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Maintained accurate records of employee information using up-to-date human resource databases.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Managed benefits administration, ensuring timely enrollment and accurate recordkeeping.
- Supported managers in addressing employee concerns, fostering positive workplace relationships.
- Complied with labor laws and regulations while managing payroll functions efficiently.
- Established solid relationships between departments by providing well-rounded support across various teams.
Bartender / Server
The Saint
01.2024 - Current
- Prepare drinks and recommend specials, replenish drinks as needed
- Provide a positive guest experience, interact with patrons, and handle gambling play and payouts
- Establish rapport with guests, cater to all requests, and resolve service issues in a timely manner
- Efficiently managed drink orders during high-traffic events, consistently serving up to 200 guests nightly.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server
Denny’s
01.2024 - 2024
- Ensure Customer satisfaction and resolve customer complaints
- Coordinate with food preparation team to ensure efficiency on food orders
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Temp Administrative Assistant
DASCH INC.
01.2020 - 01.2021
- Ensuring all files and documents are sorted and organized.
- Creating job candidate descriptions / prescreening resumes.
- Verifying references and scheduling appointments.
- Using all forms of correspondence for all clients and staff members.
- Ordering office supplies.
Administrative Assistant/ Accounting Assistant
Jim Gauthier Chevrolet
01.2019 - 01.2020
- Handling the switchboard in a fast manner as well as directing everyone’s calls to the right department.
- Connecting with vendors and clients through all forms of correspondence.
- Calling vendors and processing Visa payments.
- Keeping track of employees’ hours with the use of UAttend.
- Posting invoices to the ERA system.
Education
Business Administration - Human Resources Coordinator
Robertson College
01.2022
Office Assistant Diploma - undefined
Herzing College
01.2019
undefined
ESM (Essential Skills Manitoba)
01.2019
Grade 12 Diploma - undefined
St. Norbert Adult Education Center
01.2017
Skills
- Human Resources
- Business Administration
- Microsoft Office Suite
- Office management
- Teamwork and collaboration
- Critical thinking problem solving
- Organized and punctual
- Time management
- Multitasking
- Written and oral communication
- Hiring and Recruiting
- Research
- Strong work ethic
- Exceptional customer service
- Cash handling
- Professional appearance
- Safe food handling
- Team collaboration
- Relationship management
- Task prioritization
- Recordkeeping
Languages
English
Full Professional
Timeline
Bartender / Server
The Saint
01.2024 - Current
Server
Denny’s
01.2024 - 2024
Human Resource Coordinator
KPI Connect Ltd
01.2022 - Current
Temp Administrative Assistant
DASCH INC.
01.2020 - 01.2021
Administrative Assistant/ Accounting Assistant
Jim Gauthier Chevrolet
01.2019 - 01.2020
Office Assistant Diploma - undefined
Herzing College
undefined
ESM (Essential Skills Manitoba)
Grade 12 Diploma - undefined
St. Norbert Adult Education Center
Business Administration - Human Resources Coordinator
Robertson College
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