Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Quote
Work Preference
Work Availability
Interests
Timeline
BusinessAnalyst
Victoria Ndedigwe

Victoria Ndedigwe

Coquitlam,BC

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

5
5
years of professional experience
3
3
Languages

Work History

Receptionist/ Front Desk

Sebastian1 Hair Salon
06.2022 - 02.2024
  • Responsibilities include: Taking calls and booking appointments for clients
  • Welcoming clients, hanging up coats, putting them in appropriate clothing for their appointments and directing them
  • Helping out with other tasks such as doing laundry, ensuring there are clean towels, gowns and capes for utmost client satisfaction
  • Serving coffee/tea or water on request from clients
  • Accepting packages for stylists and organizing them
  • Handling payments, POS and keeping records and organizing client information
  • Providing a comfortable environment for clients as well as ensuring cleanliness in the salon.

Sales Support Specialist

Chivitec Limited
01.2020 - 04.2022
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues related to products, services, and orders.
  • Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
  • Assisted customers with sales needs such as inventory and shipping questions.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
  • Received and organized vendors samples for use by sales team.
  • Promoted high levels of client satisfaction which led to referrals via consistent followups.
  • Managed customer accounts, responding to inquiries and resolving customer service issues
  • Documented customer complaints and completed corrective action requests.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Stayed current on company offerings and industry trends.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Negotiated prices, terms of sales and service agreements.

Administrative Assistant/Receptionist

Chivitec Limited
07.2019 - 01.2020
  • I carried out Administrative duties in the office such as: Welcoming clients and directing them within the establishment
  • Booking appointments for clients and printing out important documents
  • Assisting clients with services we provide as well as engaging and educating clients
  • Making sure the office is in good condition
  • Significant knowledge of how to use Microsoft office suite including Word and Excel
  • Ensuring a tidy, clean and comfortable environment for clients
  • Other administrative duties.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.

Sales Representative (Personal Contractor)

Vector Marketing Corporation (CUTCO)
10.2022 - Current
  • Expanded customer base through networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Achieved extensive training in product knowledge and customer service techniques.
  • Successfully converted visitors into repeat customers through effective sales strategies.
  • Demonstrated exceptional communication skills to educate customers on product features and benefits.
  • Provided personalized sales presentations to showcase product value and meet customer needs.

Education

Bachelor's Degree in Biology -

Kwantlen Polytechnic University
Vancouver, BC
03.2024

High school diploma or GED in Health Science -

Federal Government College, Ijanikin
05.2020

Skills

  • Front Desk
  • Social media management
  • Digital Marketing
  • Graphic Design
  • Microsoft Office Suite
  • Scheduling
  • Office Management
  • Administrative Support
  • File Management
  • Tech-Savvy
  • Scheduling appointments
  • Customer and client relations
  • Meeting Coordination
  • Verbal and written communication
  • Calendar Management
  • Interpersonal Skills
  • Visitor and Customer Relations
  • Professionalism
  • Computer Proficiency
  • Active Listening
  • Team building

Accomplishments

  • Helped team rank #1 in Western Canada for Summer Sales Conference 1.
  • Achieved sales goal through effective teamwork.

Languages

English
Native or Bilingual
Igbo
Native or Bilingual
Pidgin
Native or Bilingual
French
Elementary
Spanish
Elementary

Quote

“Success is not final, failure is not fatal: It is the courage to continue that counts.”
Winston Churchill

Work Preference

Work Type

Part TimeFull TimeContract WorkInternship

Location Preference

HybridOn-SiteRemote

Important To Me

Work-life balancePaid sick leaveHealthcare benefitsFlexible work hoursWork from home optionPaid time offStock Options / Equity / Profit SharingCareer advancementTeam Building / Company RetreatsCompany Culture401k match4-day work weekPersonal development programs

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Books

Music

Christianity

Travel

Quality time

Reflection and self care

Timeline

Sales Representative (Personal Contractor)

Vector Marketing Corporation (CUTCO)
10.2022 - Current

Receptionist/ Front Desk

Sebastian1 Hair Salon
06.2022 - 02.2024

Sales Support Specialist

Chivitec Limited
01.2020 - 04.2022

Administrative Assistant/Receptionist

Chivitec Limited
07.2019 - 01.2020

Bachelor's Degree in Biology -

Kwantlen Polytechnic University

High school diploma or GED in Health Science -

Federal Government College, Ijanikin

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Victoria Ndedigwe