VICTORIA N ACOSTA
Chatsworth
Summary
Accomplished Store Manager at Michaels Stores Inc, recognized for a proven record in team leadership and revenue generation. Expertise in customer service management and operational budgeting has driven significant sales growth, including winning the 2021 Excellence in Custom Framing Sales award. Proficient in fostering collaboration among team members and developing talent to achieve enhanced business success. Career-focused on leveraging skills to optimize store performance and elevate customer experience.
Overview
18
18
years of professional experience
Work History
Store Manager
Michaels Stores Inc
Los Angeles
01.2017 - 05.2024
- Bridge Program Captain - Worked with HI-PO managers within the district to train and develop them, with the goal of being promoted to ASM/SM positions.
- Custom Framing Business Captain - Responsible for staffing, training, and communication of our specialty custom framing business for the district (11 stores).
- MCX District Trainer - Responsible for training newly hired or promoted department managers, assistant managers, and store managers.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- 2021 Excellence in Custom Framing Sales Winner.
- 2021 Excellence in Voice of the Customer.
- Project Manager Assignment - Successfully led the team through a seven-week special project assignment to remodel the Thousand Oaks location.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Assistant Manager
Michaels Stores Inc
Los Angeles
08.2012 - 01.2017
- Assisted Store Manager in managing the store team, operations and customer service while delivering YOY sales growth
- District Trainer - Responsible for training of new Assistant & Store Managers within the district (11 stores)
- District Loss Prevention & Audit Captain - Responsible for communicating and answering questions regarding Loss Prevention Policies, and supporting the district for Loss Prevention Tours
- Additionally responsible for supporting the district with their Quarterly Audits through training and visits
- 2015 District Winner for total store Shrink Reduction
Store Manager
Ross Stores Inc.
Simi Valley
07.2011 - 08.2012
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
Executive Team Leader- Logistics
Target Corp
Canoga Park
01.2010 - 07.2011
- Responsible for store in stock condition, recovery, price changes, accurate inventory levels, safety and a great looking store that maximizes guest satisfaction
Department Supervisor/Assistant Manager
Smart and Final Inc
Granada Hills
01.2006 - 01.2010
- Held various department manager roles including Assistant Manager
- Responsibilities included inventory management, customer service, and executing company policies to deliver YOY sales growth
Education
Bachelor of Arts - Liberal Studies
California State University
Dominguez HillsSkills
- Team leadership and coaching
- Customer Service management
- Work Planning and Prioritization
- Retail merchandise quality standards
- Recruiting and hiring
- Personnel development
- Store operations oversight
- Hourly shift management
- Operational budgeting
- Sales strategies
- Vendor management
- Revenue generation
- Budgeting and cost control
- Team building and leadership
References
References available upon request.
Timeline
Store Manager
Michaels Stores Inc
01.2017 - 05.2024
Assistant Manager
Michaels Stores Inc
08.2012 - 01.2017
Store Manager
Ross Stores Inc.
07.2011 - 08.2012
Executive Team Leader- Logistics
Target Corp
01.2010 - 07.2011
Department Supervisor/Assistant Manager
Smart and Final Inc
01.2006 - 01.2010
Bachelor of Arts - Liberal Studies
California State University
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