Victoria Naborne
Chino Hills
Summary
Accomplished leader with a proven track record at European Wax Center, enhancing revenue growth and client satisfaction through innovative marketing and exceptional customer service. Skilled in employee retention and advanced interpersonal skills, I foster teamwork and drive continuous improvement, significantly boosting customer loyalty and business efficiency.
Overview
16
16
years of professional experience
Work History
Center Manager
European Wax Center
09.2024 - Current
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
Salon Director/Marketing Director
Kempt Mens Hair
10.2023 - 02.2024
- Implemented comprehensive staff training programs, resulting in improved performance and skill development.
- Cultivated a positive work environment, fostering strong team collaboration and staff retention.
- Streamlined salon operations with efficient to scheduling, budgeting, and inventory management.
- Boosted revenue by developing innovative marketing strategies and promotional events for salon.
- Enhanced client satisfaction by providing exceptional customer service and addressing their individual needs.
- Managed daily operations of salon, delegating tasks effectively to maximize productivity.
Salon Manager
5 Star Beauty Bar
07.2020 - 09.2023
- Managed cash flow, business transactions, banking, and accounting processes.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Maintained general appointment calendar and set shift schedules.
- Handled employee scheduling and coverage needs during business hours.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
Regional Director
Carlton Hair International
12.2008 - 03.2020
- Managed cash flow, business transactions, banking, and accounting processes.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Maintained general appointment calendar and set shift schedules.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Handled employee scheduling and coverage needs during business hours.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Evaluated stylist performances through regular feedback sessions and implemented strategies for improvement when necessary.
- Scheduled employees to maintain adequate coverage during business hours.
Education
Bachelor of Arts - Business Management
University of Southern California
Los Angeles, CA08-2007
High School Diploma -
Schurr High School
Montebello, CA06-2000
Skills
- Revenue growth
- Employee Retention
- Time Management
- Customer Loyalty
- Problem-Solving Skills
- Corrective Actions
- Customer Service
- Marketing
- Revenue Generation
- Client Satisfaction
- Advanced Interpersonal Skills
- Branding
Timeline
Center Manager
European Wax Center
09.2024 - Current
Salon Director/Marketing Director
Kempt Mens Hair
10.2023 - 02.2024
Salon Manager
5 Star Beauty Bar
07.2020 - 09.2023
Regional Director
Carlton Hair International
12.2008 - 03.2020
Bachelor of Arts - Business Management
University of Southern California
High School Diploma -
Schurr High School
Similar Profiles
Sacia SaundersSacia Saunders
Esthetician- Wax Specialist at European Wax CenterEsthetician- Wax Specialist at European Wax Center
Morgan GerstenMorgan Gersten
Waxing Specialist at European Wax CenterWaxing Specialist at European Wax Center
Jeffrey WhitfieldJeffrey Whitfield
General Sales Associate at European Wax CenterGeneral Sales Associate at European Wax Center
Julianna AlvaniJulianna Alvani
Spa Receptionist at European Wax CenterSpa Receptionist at European Wax Center
RICK GARCIARICK GARCIA
General Manager at OnTracGeneral Manager at OnTrac