Victoria Mosquera
Toronto
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Store Manager
Foot Locker
08.2021 - Current
- Oversee the daily operations of my store
- Ensure a safe, secure, positive work environment
- Deal with customer queries and complaints
- Provide appropriate solutions / alternatives
- Process customer accounts and file documents
- Training + development of employees
- Work as a leader and as a teammate
- Provide positive customer experience
Assistant Manager / Keyholder
Softmoc
02.2018 - 06.2021
- Provide a clean, organized and welcoming experience
- Opening / closing store duties
- Complete merchandising changes
- Ability to take direction & strong listening skills
Secretary / Receptionist
Phytos Apothecary & Wellness
05.2017 - 01.2018
- Make sure our clients received care and discretion
- Communicate well and listen to clients in order to serve them better
- Schedule appointments
- Understand the company, products, and operations
Customer Service Representative
Rogers Communications
02.2013 - 03.2017
- Assist customers with billing, account information, merchandise returns
- Utilize different computer software programs
- Extensive customer service care pertaining to Rogers services
- Patiently assist customers by assessing their needs
- Customer focused approach to resolve problems and ensure repeat business
- Responsible for managing customer expectations in delivering superior & positive service
Education
Publishing Certificate -
Toronto Metropolitan University
Toronto, ON12-2025
Ontario Secondary School Diploma -
Weston Collegiate Institute
01.2014
Skills
- Customer relations
- Project management
- Flexibility & Adaptability
- Strategic thinking
- Decision making
- Willingness to learn
- Problem-solving
- Multitasking & Organization
Languages
English
French
American Sign Language
Timeline
Store Manager
Foot Locker
08.2021 - Current
Assistant Manager / Keyholder
Softmoc
02.2018 - 06.2021
Secretary / Receptionist
Phytos Apothecary & Wellness
05.2017 - 01.2018
Customer Service Representative
Rogers Communications
02.2013 - 03.2017
Ontario Secondary School Diploma -
Weston Collegiate Institute
Publishing Certificate -
Toronto Metropolitan University
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