Sebastian Charco

South Coast Plaza Security

05.2024 - Current

Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Reported suspicious activities and persons to law enforcement.
Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Directed guests around building and answered accessibility questions.
Wrote detailed reports of all security breaches and investigations.
Adhered to all security and departmental protocols, including grooming, dress code, and policy compliance.