Victoria Mitchell

Increased facility utilization and revenues through leadership development, innovative and increased programming options, and fostering people-first attitudes in the workplace.

Supported the aquatic team by creating and maintaining staff program, services, and pool use schedules; program and service delivery; and on-going staff mentorship. Proposed, developed, and implemented pandemic response protocols and training.

Responsible for maintaining a safe and welcoming facility through overseeing aquatic operations and programming; staff hiring, training, development, performance reviews and discipline; event development and promotion; and maintaining relationships with health inspectors.

Maintained positive relationships with Society members and affiliates through program and service delivery; email and phone responses; development of new training materials; and participating in national program revisions. A member of the original National Trainer group that launched the Society's competency-based leadership programming.