Victoria Mendoza
Santa Barbara
Summary
Dynamic DMV Technician at AAA Auto Club with proven expertise in vehicle registration and compliance audits. Recognized for exceptional problem-solving and effective communication skills, ensuring high-quality customer service. Adept at cash handling and administrative accuracy, consistently enhancing operational efficiency and client satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
DMV Technician
AAA Auto Club
Santa Barbara
01.2020 - 01.2022
- Process vehicle registrations, title transfers, and inspections.
- Handle cash transactions accurately and efficiently.
- Conduct audits to ensure compliance with regulations.
- Provide excellent customer service to clients.
Front Desk Agent
Ritz Carlton Bacara
Santa Barbara
01.2019 - 01.2020
- Deliver exceptional customer service to VIP clientele.
- Manage front desk operations, including check-in/checkout and reservations.
- Upsell rooms and services to enhance guest experience.
- Handle guest inquiries and resolve issues promptly.
Front Desk Agent
Santa Barbara Inn
Santa Barbara
01.2016 - 01.2019
- Provide excellent customer service to guests.
- Handle guest inquiries, reservations, and payment processing.
- Resolve guest issues promptly and professionally.
Education
Bachelor of Arts - Business Administration
SBCC
Santa Barbara, CASkills
- Project management
- Problem solving
- Effective communication
- Interpersonal skills
- Guest services
- Front Desk Operations
- Upselling
- Administrative accuity
- DMV systems
- Computer Proficiency
- Time management
- Attention to Detail
- Adaptability
- Project management
- Cash handling
- Quality assurance
Certification
Certifications (if applicable)
Additional Information
Time Management: Ability to manage time effectively and prioritize tasks., Attention to Detail: Strong attention to detail and accuracy., Adaptability: Ability to adapt to changing situations and work under pressure.
References
References available upon request.
Timeline
DMV Technician
AAA Auto Club
01.2020 - 01.2022
Front Desk Agent
Ritz Carlton Bacara
01.2019 - 01.2020
Front Desk Agent
Santa Barbara Inn
01.2016 - 01.2019
Bachelor of Arts - Business Administration
SBCC
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