Victoria Medina Carrera
Potrero, California
Summary
Dynamic professional with a proven track record at KFC Inc, Senior Helpers, and Daniel's Pharmacy, showcasing exceptional customer service and problem-solving skills. Excelled in fast-paced environments, enhancing team efficiency and client satisfaction. Mastered cash handling and maintained high standards of communication, contributing significantly to workplace harmony and operational success.
Professional team-oriented worker with consistent record of supporting operational goals and achieving results. Adept at fostering strong team collaboration and adapting to changing needs efficiently. Known for reliability and proactive approach, leveraging effective communication and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Team Member
KFC Inc
12.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Personal Care Assistant
Senior Helpers
08.2015 - 04.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Pharmacy Technician
Daniel's Pharmacy
12.2012 - 09.2014
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Counted and labeled prescriptions with correct item and quantity.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Education
Certified Pharmacy Technician -
UEI
Riverside11-2012
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Cash handling
- Following instructions
- Collaboration and teamwork
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
Team Member
KFC Inc
12.2023 - Current
Personal Care Assistant
Senior Helpers
08.2015 - 04.2020
Pharmacy Technician
Daniel's Pharmacy
12.2012 - 09.2014
Certified Pharmacy Technician -
UEI
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