Hi, I’m
Victoria McNabb
Tofield
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
years of professional experience
3
Certification
Work History
Sysco Canada
Account Executive, National Sales
07.2021 - Current
Job overview
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Remained responsive to changing targets by preparing monthly, quarterly and annual sales reports and forecasts.
- Applied needs-based analysis to assess current satisfaction and importance of various product features to customers.
- Identified customer needs to achieve service levels that met and exceeded expectations.
- Worked with customers to understand needs and provide excellent service.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Used coordination and planning skills to achieve results according to schedule.
- Reviewed inventory to eliminate unnecessary expenses and provide optimal stock levels.
- Reviewed and analyzed forecast data to determine and address inventory needs.
Kroll Communications
Client Relationship Manager
03.2016 - 12.2020
Job overview
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Collaborated with internal teams to develop account strategy.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Attended networking events to build relationships and identify sales opportunities.
- Serviced accounts and proposed new products and services to maximize revenue.
- Cold called, canvassed and obtained referrals to develop sales pipeline.
- Executed successful sales strategies to convert leads into customers.
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Hired, supervised and coached employees on sales strategies to optimize performance.
- Prepared sales presentations for clients showing success and credibility of products.
Parkstone Dental
Patient Coordinator
04.2014 - 01.2016
Job overview
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Registered and verified patient records before triage with most up-to-date information.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Event Squad Edmonton
Event Director
11.2013 - 01.2015
Job overview
- Enhanced attendee experience by coordinating seamless event logistics and managing vendor relationships.
- Increased event attendance by designing engaging promotional materials and leveraging social media platforms.
- Streamlined registration process for improved efficiency, utilizing online tools and software solutions.
- Maximized event success with meticulous budget management and cost-saving strategies.
Flint EnergyEdmonton
Administrator, Property and Facilities
06.2012 - 11.2013
Job overview
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Facilitated cross-departmental collaboration, resulting in increased efficiency and timely project completion.
Caldwell Partners Calgary
Project Coordinator
03.2011 - 06.2012
Job overview
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
Delnor ConstructionEdmonton
Carpenter Apprentice
02.2007 - 10.2010
Job overview
- Improved project efficiency by accurately measuring, cutting, and assembling materials for various carpentry tasks.
- Contributed to successful project completion by assisting in the installation of fixtures, cabinets, and flooring.
- Supported team members with efficient material handling, ensuring timely availability of required supplies for each task.
Education
NAIT Edmonton, AB
Certificate from 5th Class Power Engineering
12.2022
NAITEdmonton, AB
Certificate from Event Management
01.2014
Tofield SchoolTofield, AB
Diploma
09.2008
Skills
- Systems and software programs
- Account management
- CRM software proficiency
- Order management
- Maintaining Compliance
- Company Quality Standards
- Operational Safety
- Critical Thinking
- Maintain Inventory
- Account planning
Certification
- Standard Childcare First Aid & CPR/AED level B - November 2021
- Vulnerable Sector Police Information Check - November 2021
- Food Safety Training - 2021
- WHIMIS - 2022
Timeline
Account Executive, National Sales
Sysco Canada
07.2021 - Current
Client Relationship Manager
Kroll Communications
03.2016 - 12.2020
Patient Coordinator
Parkstone Dental
04.2014 - 01.2016
Event Director
Event Squad
11.2013 - 01.2015
Administrator, Property and Facilities
Flint Energy
06.2012 - 11.2013
Project Coordinator
Caldwell Partners
03.2011 - 06.2012
Carpenter Apprentice
Delnor Construction
02.2007 - 10.2010
NAIT
Certificate from 5th Class Power Engineering
NAIT
Certificate from Event Management
Tofield School
Diploma
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