Victoria McMillan
Vallejo
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Kaiser Permanente. Proven expertise in patient care and data entry, enhancing operational efficiency and patient satisfaction. A reliable team player, adept at multitasking and maintaining a well-organized environment to support optimal healthcare outcomes.
Overview
7
7
years of professional experience
Work History
Unit Assistant
Kaiser Permanente
12.2023 - Current
- Maintained accurate patient records, enabling informed decision-making by healthcare professionals.
- Enhanced patient care by efficiently managing unit operations and maintaining a well-organized environment.
- Ensured cleanliness and regulatory compliance within the unit by adhering to sanitation guidelines and protocols.
- Coordinated patient transportation, promoting timely access to necessary medical services and treatments.
- Facilitated efficient discharges by preparing necessary documentation, resulting in streamlined processes for both staff and patients.
- Collaborated with other departments across the hospital facility for seamless coordination of services needed for optimal patient care outcomes.
- Managed inventory of essential supplies for the unit, minimizing stock shortages or delays in service delivery.
Communications Operator
Kaiser Permanente
01.2022 - 12.2023
- Participated in ongoing training programs to maintain proficiency in industry best practices and regulatory requirements.
- Enhanced emergency response times by efficiently prioritizing and dispatching incoming calls.
- Successfully managed high-stress situations with composure, effectively coordinating multi-agency responses when needed.
- Collaborated with team members to develop improved call handling procedures, increasing overall efficiency.
Server/Bartender
Benihana
02.2019 - 02.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Administrative Assistant
LAZ Parking
12.2020 - 01.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Server/Head Hostess
Stockpot
01.2020 - 03.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Sales Associate
Footlocker.com Inc.
06.2018 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Associate of Science - Administration of Justice
Contra Costa College
San Pablo, CA12-2025
Skills
- Patient care expertise
- Medical terminology
- Data entry proficiency
- Policy enforcement
- Calendar management
- Cash handling
- Exceptional customer service
- Strong work ethic
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Strong multitasking
- Highly reliable
- Team player attitude
Timeline
Unit Assistant
Kaiser Permanente
12.2023 - Current
Communications Operator
Kaiser Permanente
01.2022 - 12.2023
Administrative Assistant
LAZ Parking
12.2020 - 01.2022
Server/Head Hostess
Stockpot
01.2020 - 03.2021
Server/Bartender
Benihana
02.2019 - 02.2022
Sales Associate
Footlocker.com Inc.
06.2018 - 08.2020
Associate of Science - Administration of Justice
Contra Costa College
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