Victoria Mckendry
Ottawa
Summary
A dynamic leader and strategic planner, I excelled at Myers Kanata Volkswagen by enhancing client relationships and streamlining financial processes, leading to significant growth in profitability. My expertise in problem-solving and motivating teams, coupled with a keen attention to detail, consistently drives improved operational efficiency and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Financial Services Manager
Myers Kanata Volkswagen
06.2024 - Current
- Coordinated efficient department operations by effectively supervising employees, delegating assignments and personally handling routine and advanced problems.
- Checked submitted financial documentation for accuracy and integrity against internal and regulatory standards.
- Streamlined financial reporting processes for improved efficiency and accuracy.
- Worked with accounting staff to efficiently coordinated month-end closing and reporting activities.
- Developed strong relationships with clients, leading to increased referrals and business growth.
- Corresponded with various other departments, discussing company plans and agreeing on future paths to be taken.
- Developed improvement plans to continuously develop individual and group performance, knowledge and abilities.
Sales and Leasing Consultant
Myers Kanata Volkswagen
05.2021 - 06.2024
- Increased sales volume by developing strong relationships with clients and consistently meeting or exceeding sales targets
- Identified, established and maintained positive relationships with industry influencers and strategic partners to drive ongoing referrals and continued opportunities to promote community.
- Analyzed current market conditions and competitor information to develop and implement marketing plans and projects for existing assets.
- Managed lead tracking by making contact and following up on leads generated through marketing efforts.
- Boosted team performance by sharing product knowledge, sales techniques, and best practices during team meetings and training sessions.
- Delivered engaging sales presentations tailored to individual client needs that effectively highlighted unique selling points of each property offering.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
Sales and Leasing Consultant
Myers Kanata Hyundai
04.2019 - 05.2021
District Manager
Team Aquatic Supplies
09.2017 - 04.2019
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
Sales Associate
Team Aquatic Supplies
02.2016 - 09.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Competitive Swim Coach
Nepean Kanata Barracuda
09.2016 - 06.2020
- Coordinated team-building activities fostering camaraderie and unity among athletes contributing to a supportive atmosphere.
- Provided mentorship to assistant coaches helping them develop their skills furthering the overall strength of the coaching staff.
- Participated in ongoing professional development including attending conferences or workshops to stay updated on industry trends.
- Maintained accurate record keeping tracking athlete attendance at practice sessions ensuring consistent commitment levels from the team members.
- Collaborated with other coaches to share best practices for training techniques leading to enhanced coaching quality across the program.
- Promoted a positive team culture emphasizing sportsmanship, discipline, respect, and integrity among athletes.
Instructor
Nepean Kanata Barracudas
07.2012 - 09.2019
Supervisor
Nepean Kanata Barracudas
09.2013 - 09.2016
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
Business Accounting
Algonquin College
Ottawa, NoneSkills
- Relationship building
- Conflict resolution
- Strategic planning
- Motivating teams
- Process improvement
- Goal setting
- Attention to detail
- Customer service
- Training and mentoring
- Problem-solving abilities
Languages
English
Native or Bilingual
Timeline
Financial Services Manager
Myers Kanata Volkswagen
06.2024 - Current
Sales and Leasing Consultant
Myers Kanata Volkswagen
05.2021 - 06.2024
Sales and Leasing Consultant
Myers Kanata Hyundai
04.2019 - 05.2021
District Manager
Team Aquatic Supplies
09.2017 - 04.2019
Competitive Swim Coach
Nepean Kanata Barracuda
09.2016 - 06.2020
Sales Associate
Team Aquatic Supplies
02.2016 - 09.2017
Supervisor
Nepean Kanata Barracudas
09.2013 - 09.2016
Instructor
Nepean Kanata Barracudas
07.2012 - 09.2019
Business Accounting
Algonquin College
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