Victoria Martinez
Santa Maria
Summary
Dynamic and results-driven professional with extensive experience at Jan Pro Central Coast, skilled in QuickBooks and customer service. Proven track record in optimizing inventory processes and enhancing client satisfaction through effective communication and relationship-building. Bilingual and adept at collaborating with teams to achieve operational excellence and drive sales growth.
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
9
9
years of professional experience
Work History
Maintenance/Sales Associate
Moller Investment Group, Inc.
11.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Inventory Controller/Assistant to the CEO
Jan Pro Central Coast
01.2020 - 01.2023
- Researched, proposed and implemented vendor agreements to decrease costs and improve services.
- Created expense reports, budgets and filing systems.
- Used QuickBooks to produce monthly invoices, reports and other deliverables.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Receptionist/Placed Orders
Jan Pro Central Coast
01.2020 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Supported various administrative duties by proofreading, transcribing and invoicing.
Sales Associate
Speedway
01.2016 - 01.2020
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Counted cash in register drawer to balance register at beginning and end of shift.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Resolved issues with POS systems, card readers and receipt printers to prevent customer delays.
- Helped over 50 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
- Worked closely with manger to solve problems and handle customer complaints.
- Educated customers on promotions to enhance sales.
- Maintained organized and clean customer areas by completing daily recovery checklists.
- Served needs of more than 50 customers in busy environment.
- Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change.
- Checked prices for customers and processed items sold by scanning barcodes.
- Answered questions about store policies, fuel rewards and concerns to support positive customer experiences.
- Requested official identification for cigarettes and lottery purchases and verified details, consistently meeting strict legal standards, protecting store operations and minimizing risk to individuals.
Education
High School Diploma -
Pioneer Valley High School
Santa Maria, CA06.2015
Skills
- Bilingual
- Intuit QuickBooks
- Office Supplies and Inventory
- Invoice Preparation
- Visitor Greeting
- Excel Spreadsheets
- Electronic and Paper Filing
- Inventory and Supply Control
- Monthly Inventory
- Call Routing
- Customer service
- Teamwork and collaboration
Timeline
Maintenance/Sales Associate
Moller Investment Group, Inc.
11.2023 - Current
Inventory Controller/Assistant to the CEO
Jan Pro Central Coast
01.2020 - 01.2023
Receptionist/Placed Orders
Jan Pro Central Coast
01.2020 - 01.2023
Sales Associate
Speedway
01.2016 - 01.2020
High School Diploma -
Pioneer Valley High School
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