Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Victoria Martin

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

8
8
years of professional experience

Work History

Receptionist

Glenhill Strathaven
10.2023 - Current
  • Greeted incoming visitors and residents professionally and provided friendly, knowledgeable assistance.
  • Resolved resident and family member problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in visitors
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Customer Service Representative/Trainer, English Language

Concentrix
04.2022 - 11.2023
  • Developed customized training materials tailored to individual learning needs, ensuring a higher retention rate among trainees.
  • Established a positive learning environment by fostering open communication and encouraging team collaboration during training sessions.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

COVID-19 Swabber

Glenhill Strathaven
12.2021 - 04.2022
  • Addressed patient concerns with empathy and professionalism, providing clear explanations about the testing process when needed.
  • Handled sensitive information discreetly, maintaining confidentiality when discussing test results or medical history with patients at all times.
  • Promoted a positive atmosphere at the testing site by displaying friendly professionalism and providing reassurance to anxious patients.
  • Improved patient experience by efficiently conducting COVID-19 swab tests with care and professionalism.

Sandwich Artist

Mr. Submarine
07.2016 - 12.2020
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Trained team members to prepare sandwiches and other items according to instructions.

Education

High School Diploma -

Bowmanville High School
Bowmanville, ON
06.2015

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Verbal and written communication
  • Scheduling

Languages

English
Native or Bilingual

Timeline

Receptionist

Glenhill Strathaven
10.2023 - Current

Customer Service Representative/Trainer, English Language

Concentrix
04.2022 - 11.2023

COVID-19 Swabber

Glenhill Strathaven
12.2021 - 04.2022

Sandwich Artist

Mr. Submarine
07.2016 - 12.2020

High School Diploma -

Bowmanville High School

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Victoria Martin