Victoria Manning

• Developed age-appropriate lesson plans tailored to individual learning needs, boosting overall comprehension and success.
• Managed classroom materials effectively, ensuring organization and accessibility for both students and staff members alike.
• Implemented creative teaching methods, capturing children's interest and enhancing their educational experience.
• Facilitated smooth transitions between activities throughout the day, minimizing downtime and maintaining a positive classroom atmosphere.
• Communicated regularly with parents regarding their child's development, addressing concerns and celebrating milestones together.
• Improved child behavior by implementing positive reinforcement strategies and setting clear expectations for conduct.
• Collaborated with fellow educators to establish a nurturing environment that promoted physical, mental, and emotional wellbeing.
• Supported children's emotional growth through compassionate listening and guidance during challenging situations.
• Supported students in developing self-esteem and self-confidence.
• Modeled positive behavior and communication skills for students.
• Guided students to develop social, emotional and physical skills.
• Created safe and nurturing learning environment for preschoolers.
• Developed and implemented behavior management plans.

• Worked effectively under pressure, consistently meeting tight production deadlines without sacrificing performance quality.
• Adapted to a variety of roles and genres, showcasing versatility as an actress.
• Maintained a professional demeanor on set or backstage, fostering positive working relationships with cast and crew members.
• Captivated audiences by delivering emotionally resonant and dynamic performances in various productions.
• Balanced multiple projects simultaneously while maintaining focus and dedication to each individual role's requirements.
• Developed strong relationships with industry professionals, leading to ongoing collaboration opportunities.
• Practiced lines and scenes independently and collaboratively to prepare for performances.
• Worked with acting coaches to improve skills for auditions.

• Created and scheduled the clinic operating hours and all staff schedules monthly.
• Scheduled all surgical procedures.
• Kept all social media platforms up to date on clinic hours and schedule
• Processed end of month accounting and prepared end of month statements and reports to be sent out to the accountant.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving including food, medication, controlled drug orders, hospital supplies.
• Maintained client relations and addressed any client concerns in a timely manner.
• Maintained accurate pricing for all inventory and updated prices accordingly.
• Sent out all client reminders on a monthly basis.
• Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
• Kept record of staff holiday days, personal days and internal purchasing.
• Met with external representatives to learn about new products and medications to then share with the Doctors.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Spoke to owners and checked in patients by asking appropriate questions and making note of medical history, present concerns, vaccine history, weight, diet...etc.
• Answered all incoming phone calls promptly and directed calls appropriately; booked appointments, took food and medication orders, wrote out notes for the Doctors.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Handled cash transactions and debit terminal transactions while maintaining sales and payments records accurately.
• Closed out end of day transactions, closed the register and made sure all payments were processed correctly and that all accounts balanced.
• Helped to restrain animals for medicating and diagnostics and medicated animals and performed subcutaneous fluids when necessary

• Greeted all clients and patients gathering appropriate information and placing them into the appropriate exam rooms.
• Answered all incoming phone calls and questions appropriately, directed calls to the doctors and booked patient appointments.
• Confirmed all appointments and recorded all client communications in the appropriate files.
• Encouraged preventive care, through phone calls, increasing number of pets receiving timely vaccinations and health screenings.
• Kept track of the cash at the front desk and balanced all accounts at the end of the night preparing any deposits.
• Collected cash, debit and credit card payments, processed transactions and updated relevant records.
• Held and restrained animals for various procedures (including, but not limited to, blood collection, nail trim, urine collection by cystocentesis).
• Created lab requisition forms for the various blood, urine and specimen samples to be sent to the lab.
• Vacuumed, mopped and cleaned the clinic regularly during shifts
• Stocked shelves, unpacked orders and updated inventory in the computer system (Avimark)
• Exercised in-clinic patients, medicated and cleaned them as required

• Sorted and distributed all incoming mail from shipments, couriers and postal delivery to all departments within the corporate office.
• Prepared all outgoing waybills and coordinated any special pickups for the Corporate office and the Factory division.
• Responded to any complaints and maintenance issues within a timely manner and arranged the appropriate service calls for various units within the office.
• Answered and directed all incoming calls on the Company switchboard, paging both the Corporate and Factory Offices when necessary.
• Ran the employee company store as an efficient retail store; Prepared all food and pet food orders, arranged delivery dates, received and stocked all inventory on a twice weekly basis.
• Worked as the cashier; ran through debit and cash transactions, bagged items and restocked inventory throughout the stores open hours.
• Balanced the till at the end of each shift and closed out the debit machine reports.
• Prepared bank deposits.
• Broadcasted new product announcements and scheduled updates to both the corporate and factory offices.
• Distributed temporary security access cards to employees and contractors and logged all information.
• Performed weekly security audits on all security cards onsite.
• Kept track of contractors ensuring all paperwork (e.g. liability insurance) was up to date.

• Greeted all customers, scanned in their membership cards and ensured their accounts were in good standing before admission
• Answered incoming phone calls, transferring them accordingly and taking messages for other staff members.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Took on managerial duties when necessary: created work schedules, ordered supplies, submitted problems to head office, refund requests and cancellation of memberships.
• Maintained class schedules, ensured all classes had instructors and found substitutes when necessary.
• Greeted new members into the gym, collecting and submitting their information efficiently and directing them to the appropriate sales staff.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Made collections phone calls to help customers clear balances, process payments and enter new banking information.

Receptionist duties:

• Answered phone calls, booked appointments, recorded messages for the doctors.
• Created monthly work schedules; collected hours of availability and scheduled accordingly
• Recorded client food orders, placed orders for restock and stocked shelves with appropriate foods and products when orders arrived.
• Ran through Debit, MasterCard, Cash and Visa transactions, recorded transactions in accounting software (Simply Accounting) and checked accuracy of all settlement
• Admitted patients into the clinic, ensured all paperwork was signed
• Prepared surgical packs, sterilized the packs using an autoclave and stored them for surgery
• Filled out the anesthetic log book with patient information

Kennel worker duties:

• Fed, cleaned, medicated, and cared for any animals in the clinic
• Cleaned and disinfected all cages, floors and surfaces of the clinic
• Cleaned and prepared surgical tools and surgery room
• Created and assigned patients identification cards on cages
• Assisted doctors with various tasks (e.g. taking blood, administering fluids, recording vitals during surgery) and held animals with the appropriate techniques
• Prepared animals, after euthanasia, to be sent to the crematorium and filled out the appropriate paperwork
• Obtained and set up samples for the doctors (urine, fecal...etc.)