Victoria Ltaif
Edmonton,AB
Summary
I am seeking a customer service position that will enable me to utilize my exceptional customer service skills. I am an upbeat, optimistic, and fast learner who would love to work in a fast-paced environment with opportunities for advancement.
Overview
3
3
years of professional experience
Work History
Hostess
The Keg Steakhouse & Bar
10.2024 - Current
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Restaurant Hostess
Olive Garden Restaurant
09.2023 - 12.2024
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Barista
Toyota Cafe
06.2022 - 07.2023
- Processed all transactions accurately and efficiently while maintaining a friendly and professional demeanor
- Provided excellent customer service and ensured customer needs are being met
- Answered phones, took orders, and answered customer questions
Education
Bachelor of Arts - Law
Macewan University
Edmonton, AB04-2029
Skills
- Task completion
- Telephone etiquette
- Payment processing
- Conflict resolution
- Team collaboration
- Customer service
Timeline
Hostess
The Keg Steakhouse & Bar
10.2024 - Current
Restaurant Hostess
Olive Garden Restaurant
09.2023 - 12.2024
Barista
Toyota Cafe
06.2022 - 07.2023
Bachelor of Arts - Law
Macewan University
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