Victoria Lombardo
Markham,ON
Summary
Enthusiastic and dependable university student successful at creating memorable experiences and providing excellent customer service to achieve company goals. Skilled in building and maintaining positive and professional relationships, addressing complaints and resolving issues in timely manner. Maintains focus and confidence in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Vice President of Membership Recruitment
Alpha Phi
11.2022 - 11.2023
- Assessed short-term and long-term goals for Alpha Phi and established departmental responsibilities, managed and delegated the tasks to a team.
- Attended organization wide conferences and industry seminars to network and advance leadership training.
- Proficient in objection handling and conflict resolution with a demonstrated ability to teach and empower others. Successfully instructed 130 individuals in these vital skills, fostering their ability to navigate challenging situations with confidence and resilience.
- Responsible for building and maintaining positive and professional relationships with Alpha Phi International Office & Advisors, Alpha Phi Members and Executive Board.
Assistant to VP Operations
LTi Logistics
05.2022 - 08.2023
- Increased efficiency by implementing new processes and providing administrative support to management.
- Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
Abroad Pre-Med Shadowing
Atlantis
06.2023 - 07.2023
- Successfully integrated into various departments, both independently and collaboratively, on a weekly basis.
- Obtained clinical experience with industry professionals.
- Learned first hand knowledge of global healthcare systems and took extensive notes to further drive learning goals.
- Maintained overall safe work environment and followed hospital regulations.
Waitress
Jakes On Main Bar & Grill
06.2021 - 08.2022
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
Restaurant Hostess
Jakes On Main Bar & Grill
07.2019 - 10.2020
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests as well as managing reservations effectively.
- Handled high-pressure situations gracefully while maintaining a calm demeanor.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Education
Bachelor of Science - Biology
University of Western Ontario
London, ON05.2025
Skills
- Professional Demeanor
- Fast Learner
- Adaptability
- Interpersonal Skills
- Team Collaboration
- Reliability
- Problem-solving abilities
- Attention to Detail
Timeline
Abroad Pre-Med Shadowing
Atlantis
06.2023 - 07.2023
Vice President of Membership Recruitment
Alpha Phi
11.2022 - 11.2023
Assistant to VP Operations
LTi Logistics
05.2022 - 08.2023
Waitress
Jakes On Main Bar & Grill
06.2021 - 08.2022
Restaurant Hostess
Jakes On Main Bar & Grill
07.2019 - 10.2020
Bachelor of Science - Biology
University of Western Ontario
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